Hiral Patel
Harrisburg
Summary
Operations analyst specializing in compliance and accuracy in loan servicing. Proven ability to analyze data for process improvements and enhance service quality. Strong track record of implementing effective solutions that drive operational efficiency. Detail-oriented Operations Analyst with expertise in data analytics, compliance, and process improvements. Proven ability to analyze trends and resolve discrepancies, ensuring operational efficiency and accuracy in loan servicing. Detail-oriented Operations Analyst with strong data analytics skills. Proven ability to resolve discrepancies and improve processes while ensuring compliance in loan servicing.
Overview
3
3
years of professional experience
Work History
Operations Analyst-Loan Servicing
Bank of America
Charlotte
08.2025 - 02.2026
- Processed daily transactions for loan payments (interest, principal, wire) and payoffs, ensuring accuracy and compliance using Loan IQ.
- Analyzing and resolving varied problems identified within the business unit, such as payment discrepancies, rejected items, or client inquiries.
- Solid understanding of banking and lending products, services and processes.
- Ability to analyze data to identify trends, research discrepancies, and make recommendations for process improvements.
- Review loan documentation for accuracy and compliance with internal policies and regulatory standards.
- Analyzed reports on portfolio performance, maturing loans, and past due credit facilities to support decision-making and risk management.
- Strong attention to delta such as Effective date, amount while making payments.
- Prepared operational reports, monitored service requests, and supported internal audits.
- Conducted quality assurance reviews on team-processed loan payments to identify and implement initiatives that reduced recurring payment errors.
commercial Loan servicing Representative
Wells Fargo
Charlotte
03.2025 - 07.2025
- nitiate loan activities, including funding, repricing, and payments, ensuring timely and accurate instructions through careful evaluation.
- Monitor past-due principal, interest, and fees ensuring accurate loan accounting and provide invoices to clients.
- Ensure quality control of new deals, restructures, and amendments, verifying system accuracy and minimizing errors.
- Interpret complex credit agreements and collaborate with cross-functional teams to resolve issues, ensuring exceptional customer service.
- Manage automated fund transfers in compliance with client and lender guidelines to improve operational efficiency.
Portal Specialist
Rite-Hite (Arbon Equipment)
Charlotte
03.2023 - 03.2025
- Managed collection process for web billings, ensuring timely payment of electronic invoices and maximizing first-time collections for each sale.
- Conducted collections calls on overdue accounts and coordinated with departments to facilitate payment resolution.
- Resolved payment disputes while fostering positive relations with customers and representatives through regular collaboration with departments.
- Research and resolve any customer Invoice issues and/or questions in a manner that meets or exceeds their expectations
- Cultivated strong relationships with external customers through exceptional service, ensuring prompt resolution of issues to meet their expectations.
- Communicate effectively with other members of the team to ensure that potential billing issues or payment delays are properly escalated and resolved
- Built strong relationships with new and existing vendors and customers by actively engaging in regular communication.
Education
Bachelor of Arts - (Accounting)
County College of Morris
Randolph Township, NJ05-2011
Skills
- Loaniq services
- JD Edwards ERP
- ServiceMax
- SAP Business Network
- Oracle
- Dynamics 365
- QuickBooks Premier
- Data analytics
- Microsoft Office Suite
- Organizational skills
- Attention to detail
- Multitasking
- Teamwork and adaptability
- Communication skills
- Collaborative problem-solving
- Business strategy and analysis
- Fluent in English, Gujarati, Hindi, Punjabi, and Urdu
Timeline
Operations Analyst-Loan Servicing
Bank of America
08.2025 - 02.2026
commercial Loan servicing Representative
Wells Fargo
03.2025 - 07.2025
Portal Specialist
Rite-Hite (Arbon Equipment)
03.2023 - 03.2025
Bachelor of Arts - (Accounting)
County College of Morris