Summary
Overview
Work History
Education
Skills
Timeline
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Hillery Rosendall

Matthews

Summary

Dynamic professional with extensive experience at Greenock Farm Veterinary Hospital, excelling in front office management and customer service. Proven track record in enhancing guest loyalty through personalized experiences and strategic upselling. Skilled in inventory control and problem-solving, ensuring operational efficiency and customer satisfaction. Strong communicator adept at multitasking in fast-paced environments. Extremely strong skillset in digital proficiency, and multiple technical formats such as order processing . Well versed in customer relation communication alongside problem solving to create the best customer experience.

Overview

6
6
years of professional experience

Work History

Lead Front Office Receptionist

Greenock Farm Veterinary Hospital
05.2020 - Current
  • Managed inventory of supplies for the front office area, maintaining adequate stock levels for uninterrupted operation.
  • Managed scheduling for receptionist team members, optimizing coverage while minimizing labor costs.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness, resulting in increased guest satisfaction.
  • Coordinated with the sales department to manage group bookings, ensuring smooth operation during busy periods.
  • Enhanced guest loyalty by addressing preferences and personalizing experiences, leading to repeat bookings and positive reviews.
  • Developed strong relationships with local businesses and attractions, enabling informed recommendations for guests seeking local experiences.
  • Contributed to revenue growth through strategic upselling techniques and promotion of services or packages during check-in/check-out interactions.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Customer Care Executive

Randall Veterinary
05.2019 - 05.2020
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.

Education

High School Diploma -

East Mecklenburg High
Charlotte, NC
06-2002

Skills

  • Maintaining records
  • Billing and invoicing
  • Document management
  • Facility management
  • File maintenance
  • Expense reporting
  • Confidentiality
  • Customer service
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • File organization
  • Office administration
  • Phone etiquette
  • Client communication
  • Administrative skills
  • Oral and writing communication
  • Data entry
  • Strategic planning
  • Front office management
  • Inventory control
  • Access control
  • Performance improvement
  • Technical support
  • Multi-line telephone systems
  • Word processing
  • Basic accounting
  • Supply management
  • Spreadsheet tracking

Timeline

Lead Front Office Receptionist

Greenock Farm Veterinary Hospital
05.2020 - Current

Customer Care Executive

Randall Veterinary
05.2019 - 05.2020

High School Diploma -

East Mecklenburg High

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Hillery Rosendall