Summary
Overview
Work History
Education
Skills
Timeline
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Hikhrihay Htee

Chapel Hill

Summary

Social Media Manager with a strong foundation in customer service, honed through hands-on experience as a Certified Nursing Assistant (CNA) and waitress. Known for exceptional communication, empathy, and problem-solving abilities developed through years of direct client and patient interaction. As a CNA, I demonstrated a deep commitment to compassionate care, patience, and professionalism in high-pressure environments—skills that seamlessly translate into managing online communities, engaging audiences, and building brand loyalty. Adept at balancing creativity with strategic planning, fostering strong digital engagement while maintaining a people-first approach rooted in service excellence.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Tsunami Studios
03.2024 - Current
  • Developed and implemented social media content strategies across multiple platforms.
  • Engaged with online communities to enhance brand awareness and customer interaction.
  • Monitored social media trends and competitor activity to inform content adjustments.
  • Analyzed performance metrics to optimize campaign effectiveness and audience reach.

Server

Bonchon
02.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Trained new team members on menu items, service protocols, and point-of-sale systems.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

CNA

Acorn Homecare
01.2021 - 02.2023
  • Provided emotional support to patients, fostering a compassionate care environment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted patients with daily living activities, ensuring comfort and safety.

Barista

Stone and Leaf Cafe
10.2018 - 05.2019
  • Prepared high-quality coffee beverages following standardized recipes and customer preferences.
  • Trained new baristas on equipment usage, beverage preparation, and customer service techniques.
  • Ensured cleanliness and organization of workstations to maintain compliance with health regulations.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Carrboro High School
Carrboro, NC

Skills

  • Problem-solving
  • Multitasking and organization
  • Cleaning and sanitizing
  • Patient care
  • HIPAA regulations
  • Team leadership

Timeline

Social Media Manager

Tsunami Studios
03.2024 - Current

Server

Bonchon
02.2023 - 03.2024

CNA

Acorn Homecare
01.2021 - 02.2023

Barista

Stone and Leaf Cafe
10.2018 - 05.2019

Carrboro High School

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Hikhrihay Htee