Hikhrihay Htee
Chapel Hill
Summary
Social Media Manager with a strong foundation in customer service, honed through hands-on experience as a Certified Nursing Assistant (CNA) and waitress. Known for exceptional communication, empathy, and problem-solving abilities developed through years of direct client and patient interaction. As a CNA, I demonstrated a deep commitment to compassionate care, patience, and professionalism in high-pressure environments—skills that seamlessly translate into managing online communities, engaging audiences, and building brand loyalty. Adept at balancing creativity with strategic planning, fostering strong digital engagement while maintaining a people-first approach rooted in service excellence.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Tsunami Studios
03.2024 - Current
- Developed and implemented social media content strategies across multiple platforms.
- Engaged with online communities to enhance brand awareness and customer interaction.
- Monitored social media trends and competitor activity to inform content adjustments.
- Analyzed performance metrics to optimize campaign effectiveness and audience reach.
Server
Bonchon
02.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on menu items, service protocols, and point-of-sale systems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNA
Acorn Homecare
01.2021 - 02.2023
- Provided emotional support to patients, fostering a compassionate care environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted patients with daily living activities, ensuring comfort and safety.
Barista
Stone and Leaf Cafe
10.2018 - 05.2019
- Prepared high-quality coffee beverages following standardized recipes and customer preferences.
- Trained new baristas on equipment usage, beverage preparation, and customer service techniques.
- Ensured cleanliness and organization of workstations to maintain compliance with health regulations.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Carrboro High School
Carrboro, NCSkills
- Problem-solving
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Team leadership
Timeline
Social Media Manager
Tsunami Studios
03.2024 - Current
Server
Bonchon
02.2023 - 03.2024
CNA
Acorn Homecare
01.2021 - 02.2023
Barista
Stone and Leaf Cafe
10.2018 - 05.2019
Carrboro High School
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