Hien Y
Charlotte
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Expeditor
Mochinut
05.2024 - 01.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Reduced food waste through diligent monitoring of inventory levels and proper storage techniques.
- Addressed diner complaints with swift problem-solving, turning potentially negative experiences into positive ones.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
Lead Beauty Advisor
Tisun Beauty Supply
06.2020 - 11.2023
- Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
Lead Barista
Smoothie King
03.2018 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Developed creative solutions for special dietary requests,expanding menu options and strengthening customer loyalty
- Trained junior staff in drink preparation standards, leading to consistent product quality and faster service delivery
Education
Central Piedmont Community College
Charlotte, NC 05.2001 -
Clinical Laboratory Assistant
Carolina School of Phlebotomy
Charlotte, NC 05.2001 -
Skills
Customer service
Cross-selling and upselling
Conflict Resolution
Organization skills
Stock Replenishment
Task prioritization
Teamwork and collaboration
Team member training
Certification
CNA
Timeline
CNA
06-2024
Food Expeditor
Mochinut
05.2024 - 01.2025
Lead Beauty Advisor
Tisun Beauty Supply
06.2020 - 11.2023
Lead Barista
Smoothie King
03.2018 - 04.2020
Central Piedmont Community College
05.2001 -
Clinical Laboratory Assistant
Carolina School of Phlebotomy
05.2001 -
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