Hiede Nieves

• Established successful account relationships by building rapport and maintaining consistent communication.
• Managed over 1000+ accounts.
• Worked with vendors and suppliers to support timely delivery of products and services.
• Researched competitor activity and used findings to develop sales growth strategies.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Created excel spreadsheets and utilized Power BI to identify what product sold most to key accounts.

Resolved problems, improved operations and provided exceptional service.

• Proven ability to develop and implement creative solutions to complex problems during new ERP system change-over.
• Headed presentations and meetings to present to departments.
• Handled credits, returns, dealer inquiries, purchase orders amounting up to a million dollars in sales.
• Responsible for following up on new leads to forward then to the appropriate territory manager.
• Supported not only territory managers, but national retail, purchasers, customer service, e-retail, and warehouse departments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Acted as a team leader in group projects, delegating tasks and providing feedback to my department.
• Excellent communication skills, both verbal and written.
• Delivered services to customer locations within specific timeframes, in all territories.
• Demonstrated leadership skills in managing priority projects from concept to completion.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations with dealer issues.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted very quickly to new technology and software applications.
• Created and implemented processes and SOP's for company wide usage with new ERP system.
• Lead handler of promotional discounts, maintaining excel spreadsheets to track.
• Developed solutions to sales challenges and maximized business opportunities, using
• Attended multiple retailer and distributor product and sales training events to consistently increase product knowledge.
• Frequent use of Power BI software to maximize research for dealers and consumers when it came to promotions.
• Handled all inbound queued calls and emails from across the country, approximately 50 a day.
• Made outbound calls to promote new products, deals, and limited stocked items.
• Tracked and researched inventory, pricing, product knowledge, and budgeting.
• Fielded dealer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Responded to customer requests for products, services, and company information.
• Met customer call guidelines for service levels, handle time and productivity - maintained impressive KPI's throughout role; at 90% or greater.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Increased efficiency and team productivity by promoting operational best practices.
• Liaised with other members from sales, warehouse, buyers, to identify issues and solutions for customers.

• Audited bins for quality and quantitative properties.
• Evaluated performed path processes and products that were flagged as defected and liaised with other departments to find solutions.
• Identifying and documenting root cause of defects.
• Providing consistent and thorough verbal and written feedback and results to department head management.
• Ensuring Customer Promise Time completion and personally overseeing Hotpicks getting picked, packed, and shipped within a set time limit.
• Coached and guided new associates resulting in a 10% UPH performance.
• Demonstrated ability to perform shift expectations independently and successfully.
• Cut Defects Per Million Opportunities by 43% for the pick process.
• Monitored labor metrics and provided feedback based on real time performance.
• Assisted Area Manager and Process Assistant with day to day management of the Amazon Fulfillment Engine process.

• Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
• Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
• Servsafe certified #16568972
• Assisted in developing menus based on expressed preferences of client and contract requirements.
• Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
• Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
• Consulted with potential business partners to understand their booking needs and to suggest the best fitting solutions.
• Created multiple promotional events to boost more lunch traffic.
• Used the programs Photoshop & GIMP to create posters, menus, etc.
• Oversaw day to day operations from open to close.

• Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
• Used POS system to process cash and credit card transactions.
• Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
• Trained new bartenders in all aspects of customer service, use of equipment, drink preparation, and upselling techniques.
• Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.

• Articulated original design ideas to clients and translated directions into artwork.
• Produced plans, templates, and patterns to lead the creative process.
• Chose elements to work with by appearance, composition, strength, and other characteristics.