Herminia Gonzalez
Winston-Salem
Summary
Detail-oriented professional with a proven track record in customer service and team collaboration. Highly skilled in problem-solving and bilingual communication, ensuring exceptional experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Rio Grande
Kernersville
12.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled cash and processed transactions with attention to detail.
- Followed health safety guidelines when preparing and serving food products.
12 Bravo Combat Engineer
U.S. Army National Guard- North Carolina
Winston-Salem
10.2019 - Current
- Constructed defensive positions using engineering techniques and equipment to ensure troop safety.
- Conducted route reconnaissance to identify hazards ensuring safe passage.
- Collaborated with team members to streamline field operations and improve mission readiness.
- Inspected and maintained engineering tools and equipment to support operational effectiveness.
Bartender
Olive Garden Restaurant
Winston-Salem
05.2025 - 06.2025
- Mixed cocktails and beverages according to standardized recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Handled cash and processed payments accurately for drinks and food orders.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Olive Garden Restaurant
Winston-Salem
03.2024 - 06.2025
- Served customers efficiently in fast-paced dining environment at popular Italian restaurant.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Engaged with guests, providing recommendations to enhance their dining experience.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored inventory levels, restocked supplies, and managed waste effectively.
Culinary Specialist
U.S. National Guard
Miramar
07.2018 - 09.2024
- Planned and prepared meals for large groups of people, using standardized recipes.
- Trained junior personnel on food safety standards and culinary techniques.
- Coordinated food service operations during training exercises and events.
- Collaborated with team members to streamline kitchen workflows and processes.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
COVID-19 Data Entry Staff Member
U.S. Army National Guard- Florida
Miami
10.2020 - 06.2021
- Verified accuracy of data entries and corrected discrepancies.
- Verified accuracy of data by comparing it to source documents.
- Maintained confidentiality of sensitive health information during processing.
- Utilized software tools for efficient data management and reporting.
- Collaborated with team members to streamline data collection processes.
- Filed paperwork related to newly entered data entries into appropriate folders for future reference.
Store Associate
Bath & Body Works
Boynton Beach
07.2020 - 10.2020
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Collaborated with team members to ensure a positive shopping experience.
- Maintained visual merchandising standards throughout the store.
- Monitored inventory levels and reported low stock items promptly.
Education
Forest Hill Community High School
West Palm Beach, FL06-2019
Skills
- Customer service
- Cash handling
- Attention to detail
- Data accuracy verification
- Problem solving
- Team collaboration
- Multitasking capacity
- Organizational skills
- Bilingual communication skills
- Language skills
- Note-taking
- Accuracy and precision
Timeline
Server
Rio Grande
12.2025 - Current
Bartender
Olive Garden Restaurant
05.2025 - 06.2025
Bartender
Olive Garden Restaurant
03.2024 - 06.2025
COVID-19 Data Entry Staff Member
U.S. Army National Guard- Florida
10.2020 - 06.2021
Store Associate
Bath & Body Works
07.2020 - 10.2020
12 Bravo Combat Engineer
U.S. Army National Guard- North Carolina
10.2019 - Current
Culinary Specialist
U.S. National Guard
07.2018 - 09.2024
Forest Hill Community High School