Herman Pegram
Allstate The Timothy Ham Agency
Fountain
1
Certification
27
years of professional experience
Results-driven insurance leader with experience across personal and commercial lines. Skilled in sales, client retention, underwriting support, and team coaching. Proven ability to improve service quality, support agency operations, and drive business growth through organized follow-up and strong communication.
Work History
Licensed Sales Producer
6 Months- Contacted inbound and outbound leads to identify coverage needs and convert prospects into policyholders.
- Explained policy options, coverage limits, and exclusions to support informed customer decisions.
- Processed new business applications, renewals, and policy changes with accuracy and timeliness.
- Generated insurance quotes for auto, home, and life policies using agency sales systems.
- Maintained client records and follow-up tasks in CRM to support organized sales activity.
- Supported retention efforts by reviewing accounts and addressing customer questions promptly.
- Referred cross-sell opportunities to expand protection across multiple insurance products.
- Resolved billing and policy inquiries while delivering professional customer service.
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
Owner
8 Years 1 Month- Oversaw new business development, quoting, and policy placement across personal and commercial lines.
- Directed agency operations, aligning sales, service, and retention strategies with Allstate standards.
- Built strong client relationships through policy reviews, coverage recommendations, and responsive account support.
- Managed underwriting submissions, carrier follow-up, and documentation accuracy for efficient policy processing.
- Led staff coaching on agency procedures, customer service, and compliance requirements.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Licensed Sales Producer
2 Years 11 Months- Contacted inbound and outbound leads to identify coverage needs and convert prospects into policyholders.
- Explained policy options, coverage limits, and exclusions to support informed customer decisions.
- Processed new business applications, renewals, and policy changes with accuracy and timeliness.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
Insurance Agent
7 Years 3 Months- Advised clients on auto, home, life, and farm coverage options aligned with individual risk profiles.
- Reviewed coverage needs to identify gaps, recommend policy updates, and improve customer retention.
- Prepared accurate policy quotes, applications, and renewals using agency systems and underwriting guidelines.
- Coordinated with underwriters and claims teams to resolve policy questions and processing issues.
Assistant Branch Manager
8 Years- Coordinated daily sales activities to support loan origination and customer acquisition goals.
- Supervised branch operations, ensuring compliance with lending policies and service standards.
- Monitored branch performance, identifying process gaps and improving operational consistency.
- Coached staff on product knowledge, customer service, and documentation accuracy.
- Reviewed loan applications for completeness, accuracy, and policy adherence.
- Resolved customer concerns promptly, maintaining service quality and branch reputation.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Reviewed credit applications for risk factors and credit creditworthiness.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Education
No Degree - Physical Education And Coaching
- Extracurricular Activities: Was a varsity catcher on the baseball team. Participated in two college world series while I was there.
High School Diploma
- Honor Roll Years 1987-1990.
- 3..5 GPA
Skills
Insurance sales
Insurance product expertise
Client support
Client relationship management
Client service
Team training
Sales analysis
Market research
Detail orientation
Time optimization
Collaboration
Insurance evaluation
Certification
- Licensed Life, Health, Property and Casualty, and Long Term Care in the state of North Carolina 2008 to present.
Timeline
Licensed Sales Producer
Allstate The Timothy Ham Agency
04.2026 - CurrentRead More
Owner
Allstate The Pegram & Fisher Ins Agency Inc.
03.2018 - 04.2026Read More
Licensed Sales Producer
Nationwide Ins The Greg Robbins Agency
04.2015 - 03.2018Read More
Insurance Agent
North Carolina Farm Bureau Insurance
01.2008 - 04.2015Read More
Assistant Branch Manager
Home Credit Corporation
01.2000 - 01.2008Read More
Methodist University
No Degree from Physical Education And Coaching
Read More
Vance Senior High School
High School Diploma
Read More