Henry Pham
Raleigh
Summary
Multifaceted professional with a strong foundation in technology and hands-on problem-solving. Experienced in troubleshooting hardware/software, optimizing workflows, and supporting secure electronic systems, with a background in medicine that reinforces precision, adaptability, and critical thinking. Eager to apply analytical and technical skills in electrical engineering projects and internships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Surgical Technologist
United States Navy, USN
09.2021 - 03.2025
- Assisted surgical teams in preparing instruments, supplies, and equipment for procedures.
- Maintained a sterile environment through strict adherence to infection control protocols.
- Anticipated surgeon needs intraoperatively, ensuring seamless and efficient support.
- Handled, cared for, and organized surgical tools to enable quick access during operations.
- Participated in safety drills, training, and continuing education to enhance readiness and technical skills.
- Collaborated with multidisciplinary teams across pre-op, intra-op, and post-op phases to optimize patient care.
- Documented and monitored inventory levels, ensuring availability of surgical supplies.
- Rapidly assembled equipment for emergency surgical interventions to save critical time.
- Mentored junior technologists, fostering skill development and professional growth.
- Adapted quickly to new medical software systems for accurate documentation across multiple clinical settings.
- Acted as a liaison to facilitate clear communication between surgeons, nurses, and other healthcare professionals.
- Contributed to quality assurance initiatives by identifying process improvements and enhancing workflow efficiency.
- Reduced infection-related readmissions through vigilant compliance with sterile practices.
IT Support Specialist
Iowa State University
06.2019 - 07.2021
- Provided technical support for hardware, software, and network issues, ensuring timely resolution to minimize downtime.
- Installed, configured, and maintained operating systems, applications, devices, and network connections.
- Diagnosed and removed malware, ransomware, and other security threats while applying patches and updates to safeguard data.
- Set up workstations, configured user accounts, and assigned permissions to support organizational needs.
- Managed high call volumes and support tickets using ticketing systems, delivering prompt and effective service.
- Documented procedures and solutions, enhancing knowledge sharing and consistency across the IT team.
- Collaborated with IT staff to deploy software updates and maintain compliance with institutional policies.
- Analyzed support ticket trends, generating reports and recommending process improvements to boost efficiency.
- Developed and delivered training programs to strengthen user understanding of IT systems.
- Led efforts to streamline support workflows, improving department operations and overall service delivery.
Education
Electrical Engineering
North Carolina State University
Raleigh, NCEngineering
Coastal Carolina Community College
Jacksonville, NCKinesiology
Iowa State University
Ames, IA05.2021
Skills
- C Programming & Software Development
- Arduino Development
- Circuit Design, Assembly & Soldering
- Technical Support & Troubleshooting
- Electronic Charting & Documentation
- Data Collection & Analysis
- Sterile Technique & Infection Control
- Clinical Knowledge & Patient Care Support
- Critical Thinking & Problem-Solving
- Team Leadership & Collaboration
Accomplishments
Diversity and Inclusion Scholarship
Phi Theta Kappa
Certification
Basic Life Support
Advanced Life Support
Pediatric Life Support
EMS
Timeline
Lead Surgical Technologist
United States Navy, USN
09.2021 - 03.2025
IT Support Specialist
Iowa State University
06.2019 - 07.2021
Electrical Engineering
North Carolina State University
Engineering
Coastal Carolina Community College
Kinesiology
Iowa State University
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