Summary
Overview
Work History
Education
Skills
Timeline
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Henry Laugisch

Mooresville

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

42
42
years of professional experience

Work History

General Manager

Denny"s
02.2018 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Manager

Waffel House
03.2015 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Chemical Operator

Nation Ford Chemical
05.2011 - 03.2015
  • Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Calibrated chemical equipment to ensure optimal performance.
  • Trained new employees on standard operating procedures, contributing to a well-prepared workforce.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
  • Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.
  • Consistently met deadlines for product delivery by effectively prioritizing tasks and managing time efficiently.
  • Reduced waste, carefully managing chemical inputs and recycling by-products where feasible.
  • Maintained safety standards during operation of chemical processing equipment, preventing any incidents.
  • Conducted regular inspections of personal protective equipment, ensuring worker safety.
  • Utilized computerized process control systems to monitor and adjust chemical process variables.

Sargent(P)

Army
07.1981 - 03.1990
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Education

Associate of Arts - Business

Cleveland Community College
Shelby, NC

Skills

  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • P&L management
  • Team training and development
  • Schedule management
  • Labor cost controls
  • Vendor relationships
  • Staffing
  • Leadership and team building

Timeline

General Manager

Denny"s
02.2018 - 07.2023

Manager

Waffel House
03.2015 - 01.2018

Chemical Operator

Nation Ford Chemical
05.2011 - 03.2015

Sargent(P)

Army
07.1981 - 03.1990

Associate of Arts - Business

Cleveland Community College

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Henry Laugisch