Henry Higgs
Boonville
Summary
Group Manager with a proven track record of enhancing productivity and ensuring timely project completion. Expertise in team leadership, operational strategy, and conflict resolution, consistently meeting quality standards. Strong communication and problem-solving skills facilitate effective navigation of complex challenges and drive team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
M2P Support Group Manager
BHS
Ballantyne Corporate PI, Charlotte
12.2017 - Current
- As M2P Support Group Manager, I play a critical role in ensuring the efficient deployment of Life Cycle Technicians for North America, optimizing internal processes, and enhancing overall life cycle performance. I lead a team of skilled tech professionals while collaborating closely with field leadership, operations, and customer-facing teams to deliver responsive, high-quality service.
- I'm responsible for ensuring our customers' satisfaction by minimizing the downtime of BHS equipment for 22 M2P sites.
- I'm responsible for ensuring the training and development of the Life Cycle group for North America.
- Oversee daily scheduling and dispatch of Field Service Technicians for installations, maintenance, and emergency service.
- Drive continuous improvement in service operations through process analysis, automation, and system enhancements.
- Step in as needed to support the team in any gaps that arise.
- Lead training and change management to support new processes and tools.
Maintenance Technician
Pratt - Jet Corr, Inc
Statesville
05.2015 - 12.2017
- Responsible for maintaining all converting and corrugating equipment to minimize downtime.
- Maximize the utilization of equipment by maintaining the machinery to run at available capacity and speed.
- Comply with all company policies and procedures, including safety, and maintaining good housekeeping.
Education
Associate of Applied Science - Business Administration
Surry Community College
Dobson, NC05-2010
Associate of Applied Science - Accounting
Surry Community College
Dobson, NC05-2010
Skills
- Technical training
- Equipment maintenance
- Team leadership
- Project management
- Problem solving
- Team quality control
- Staff development
- Verbal and written communication
- Motivational skills
- Maintenance coordination
Accomplishments
- As Supervisor record up-time 99.4% year average
- Record in MSF and LSF for a year
Certification
- Electrical Controls & Electrical Safety
- Siemens S7 Programmable Controllers
- Lockout/Tagout
- Fire Safety
- Electrical Safety / NFPA 70E
- Basic First Aid
Languages
English
Professional
References
References available upon request.
Timeline
M2P Support Group Manager
BHS
12.2017 - Current
Maintenance Technician
Pratt - Jet Corr, Inc
05.2015 - 12.2017
Associate of Applied Science - Business Administration
Surry Community College
Associate of Applied Science - Accounting
Surry Community College
Similar Profiles
Roberto MeléndezRoberto Meléndez
Customer Service-Taxi Dispatcher at BHSCustomer Service-Taxi Dispatcher at BHS
Stephanie McCannonStephanie McCannon
Wellbeing Coach at BHSWellbeing Coach at BHS
Krystle ThorpeKrystle Thorpe
Concessions Manager at BHSConcessions Manager at BHS
Christine C. IngleeChristine C. Inglee
Administrative Assistant to Vice Principal(Temp) at BHSAdministrative Assistant to Vice Principal(Temp) at BHS
Lane SmithLane Smith
Student Nurse Intern, and Registered Nurse at Ascension St. VincentStudent Nurse Intern, and Registered Nurse at Ascension St. Vincent