Henrietta Ford
Jacksonville
Summary
Dynamic professional with experience as a Contact Tracer at the United States Department of Defense, adept at data collection and public health initiatives. Proven ability to enhance efficiency in processes and foster collaboration among diverse teams. Recognized for cultural sensitivity and assertiveness in managing sensitive information and improving patient outcomes.
Overview
8
8
years of professional experience
Work History
Contact Tracer
United States Department of Defense
10.2020 - 01.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
Accounts Receivable Specialist
Jacksonville Children's & Multispecialty Clinic
03.2015 - 04.2019
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Home Health Aide
Self-employed
04.2014 - 03.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
General Office Technology
Edgecombe Community College
Tarboro, NC06-1984
Skills
- Patience and tolerance
- Data collection
- Cultural sensitivity
- Assertiveness
- Public health
- Customer relations
- Data entry
- Customer service
Timeline
Contact Tracer
United States Department of Defense
10.2020 - 01.2022
Accounts Receivable Specialist
Jacksonville Children's & Multispecialty Clinic
03.2015 - 04.2019
Home Health Aide
Self-employed
04.2014 - 03.2015
General Office Technology
Edgecombe Community College
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