Helena Daniels
Cary
Summary
Skilled Mainframe Computer Operator with solid understanding of complex mainframe systems and ability to troubleshoot system issues quickly. Experience includes monitoring, maintaining, and controlling job scheduling for large-scale data processing operations. Strong problem-solving skills and adaptability highlight reliability under pressure in fast-paced environments. Past roles demonstrate significant contribution to process improvements, resulting in enhanced efficiency and productivity.
Overview
27
27
years of professional experience
Work History
Mainframe Computer Operator Analyst
Peraton
Herndon
02.2024 - 08.2025
- Execute, monitor and schedule batch production processing jobs.
• Monitoring and remediating issues with alerts and notifications to batch production process jobs.
• Responding to alerts related to file batch processing jobs.
• Proactively monitor batch operations jobs status and taking appropriate actions as needed.
• Per developer, perform software installs in UNIX environment.
• Follow SOP procedures/Instructions - Operated mainframe systems to ensure optimal performance and reliability.
- Monitored job queues to identify and resolve processing issues promptly.
- Collaborated with IT teams to implement system upgrades and improvements.
- Documented operational procedures for consistent handling of mainframe tasks.
Mainframe Computer Operations Anayst
NetSource, Inc
09.2022 - 02.2024
- Schedule,executed and monitored batch prodution processing jobs.
- Check log for errors.
• Maintain Documentation and provide turnover.
• Monitoring and remediating issues with alerts and notifications to batch production process jobs.
• Responding to alerts related to batch processing jobs.
• Utilize Jira ticketing system.
• Monitor, manage, and execute batch jobs in the Unix environment
• Per developer, perform software installs in UNIX environment.
• Follow SOP procedures/Instructions - Monitored daily system performance and resolved operational issues promptly.
- Developed documentation for procedures and system troubleshooting guides.
Case Manager
TEKsystems
12.2021 - 04.2022
- Monitor and review all new contact trace cases in the Return to Office Tracking system.
- Complete interviews for each contact trace case and include any relevant notes in comments field.
- Monitor and respond to a variety of inquiries in COE mailbox.
- Contact supplier supervisors when clarifications required on contact trace.
- Escalation to supplier managers for unresponsive contact trace requests.
- Communicate with Safety, Health, and Environmental department and Corporate Security on cases. This may include discussions on a contact trace case for appropriate guidance and/or badge reactivations/deactivations in certain situations.
- Monitor and stay abreast of CDC guidance for COVID-19 and contact tracing.
- Generate ad hoc contact trace reporting.
- Review contact trace metrics report and respond to any questions.
- Conduct mapping of “New” Contractor health survey records to Contractor records already within Altria systems as needed.
- Privacy and COVID-19 protocols.
- MS Office (Outlook, Excel, Word).
Contact Tracer/Team Leader
Wake County
Raleigh
09.2020 - 12.2021
- Collaborated with public health officials to implement safety protocols.
- Educated individuals on isolation and quarantine procedures effectively.
- Assisted in training new contact tracers on best practices and procedures.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Provided guidance to contacts on when and how to quarantine or self-isolate in order to prevent further spread of infection.
- Maintained up-to-date knowledge of state and federal regulations related to contact tracing activities.
Data Center Manager
Strategic Business Systems, Inc
Chantilly
02.2019 - 08.2020
- Managed data center tape operations to ensure optimal performance and reliability.
- Managed and support daily Archive Data Management (ADM) Operations.
- Maintain knowledge of tape operations to assist/train staff.
- Business Operations and Quality Control.
- Service Level Agreement management-ensure vaults are executed to ensure all SLA requirements are met.
- Conduct daily spot check review of records and work with employees to correct any issues.
- Coordinate with internal Analyst team members to schedule and all media verifications, inventories, destructions, etc.
- Quality Control-investigate cause of all audit findings, develop and implement action plans to mitigate issues.
- Asset management-track and maintain records of all equipment.
- Facilitate internal team and external client meetings.
- Personnel Management- Manage all aspects of staffing and scheduling.
- Verify and approve timecards.
- HIPAA compliance training
Mainframe Computer Operator
Intermedix
Oklahoma City
03.2017 - 02.2019
- Processed batch jobs and ensured timely completion of scheduled tasks.
- Documented operational procedures to ensure compliance with company standards.
- Monitored batch jobs.
- Viewed error logs of unsuccessful completion to escalate.
- Perform daily, weekly and month end batch production jobs.
- Utilize ticketing management system.
- Document and provided turnover.
- Followed SOP operations procedures.
- Executed daily backup procedures and monitored the status of backups.
Information Systems Manager
Advance Medical Information Technology Consultant
Carson City
06.2002 - 12.2016
- Saved a doctor $48,000 from an audit by transitioning a manual paperless office into an Electronic medical records office.
- Trained staff: Designed the network and deployed physical security to secure the network and install electronic medical records.
- Documentation of policies; administration of disaster and recovery procedures, Health Insurance Portability and Accountability Act (HIPAA) laws and regulations, and redundancy.
- Performed thorough risk investigations associated with network and patient medical records.
- Performed installation of software and hardware.
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Developed policies and procedures for IT governance and compliance in medical settings.
- Ensured data security measures adhered to industry standards and regulations.
- Diagnosed hardware and software problems and recommended appropriate solutions.
- Managed user accounts and permissions levels across multiple platforms.
- Monitored system performance, identified areas for improvement and implemented solutions to optimize efficiency.
Mainframe Computer Operator
San-Juan Bank
Staten Island
05.1998 - 06.2002
- JCL to execute, monitor and manage batch jobs in the Unix environment.
- Schedule jobs to execute and monitor for successful completion.
- Performed daily mandatory backup of system processes.
- Automated bank processes on real-time MVS UNIX IBM Mainframe system.
- Follow SOP procedures and policy.
- Monitored mainframe systems for performance and operational integrity.
- Utilized a SILO arm to automatically mount tapes in a automation library.
- Documented operational procedures to ensure compliance with company standards.
- Monitored the system for accuracy and security.
Education
Bachelor of Arts -
University of Phoenix
Phoenix, AZSkills
- Unix/Linux Mainframe
- JCL
- ServiceNow
- Jira
- IBM Z/OS
- MVS
- Seeburger
- JES2/JES3
- Splunk
- Software installation
- Windows Operating system
- UNIX operations
- Incident response
- Documentation management
- Batch job management
- JCL execution
- UNIX environment
- Service level agreement compliance
- Problem solving
- Attention to detail
- Team collaboration
- Mainframe tools
- Mainframe management
- Job scheduling
- Operating systems
- Problem resolution
- System monitoring
- Incident management
- System documentation
- Application support
- Reporting and documentation
- Analytical thinking
- System backups
- Error monitoring
- Critical thinking
- Virtualization technologies
- Ticket queue management
- Report generation
- Backup and recovery
Timeline
Mainframe Computer Operator Analyst
Peraton
02.2024 - 08.2025
Mainframe Computer Operations Anayst
NetSource, Inc
09.2022 - 02.2024
Case Manager
TEKsystems
12.2021 - 04.2022
Contact Tracer/Team Leader
Wake County
09.2020 - 12.2021
Data Center Manager
Strategic Business Systems, Inc
02.2019 - 08.2020
Mainframe Computer Operator
Intermedix
03.2017 - 02.2019
Information Systems Manager
Advance Medical Information Technology Consultant
06.2002 - 12.2016
Mainframe Computer Operator
San-Juan Bank
05.1998 - 06.2002
Bachelor of Arts -
University of Phoenix