Helena Brown
Greensboro,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Wendy's. Proven ability to enhance customer satisfaction through effective communication and issue resolution. Skilled in POS systems and team collaboration, consistently achieving operational efficiency and maintaining high standards of cleanliness and organization.
Overview
8
8
years of professional experience
Work History
Cashier Stocker
Mirandas Video World
Greensboro, NC
05.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with product inquiries, providing information on rental policies
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Front End Cashier
Wendy's
Greensboro, NC
04.2022 - 04.2024
- Assisted customers with menu inquiries, ensuring satisfaction and accurate
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Order Picker
Orielly Distribution Center
Greensboro, NC
09.2020 - 04.2022
- Assisted in training new team members on safety protocols and order picking procedures.
- Collaborated with team members to improve workflow efficiency during peak operations.
- Implemented best practices for maintaining a clean and safe working environment in the warehouse.
- Selected and picked orders accurately, ensuring timely fulfillment of customer requests.
Warehouse Worker
Procter & Gamble Co
Greensboro, NC
03.2018 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Entrepreneurship
Strayer University
Greensboro, NCHigh School Diploma - General Studies
Ithica High School
New York 06.2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash register systems
Cash management
Payment processing
Product restocking
Product knowledge
Refunds and exchanges
Issue resolution
POS system operations
POS systems
Staff training
Refund handling
Guest inquiries
Timeline
Cashier Stocker
Mirandas Video World
05.2024 - Current
Front End Cashier
Wendy's
04.2022 - 04.2024
Order Picker
Orielly Distribution Center
09.2020 - 04.2022
Warehouse Worker
Procter & Gamble Co
03.2018 - 09.2020
High School Diploma - General Studies
Ithica High School
Entrepreneurship
Strayer University