Helen Shuler
Kannapolis,NC
Summary
Knowledgeable Customer Service Representative known for effective Teamwork and adaptability in dynamic environments. Organization and utilizes strong communication skills to provide Excellent Customer Service and problem-solving. And Time Management and Punctuality.
Overview
11
11
years of professional experience
Work History
Professional Bus Operator
Transit Management of Charlotte
Charlotte
07.2015 - Current
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns and answering questions.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules. Report any problems that may disrupt scheduled service routes.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Maintained accurate fares and ticket fare collected, Also transport passengers with disabilities using correct safety procedures to operate lift and secure wheelchairs
Medical Scheduler/Call Center Associate
Westmed Medical Group
Charlotte, NC
10.2013 - 07.2015
- Proficient with answering high volume inbound calls from patients, Scheduled, rescheduled and cancelled or no-showed patient appointments.
- Preregistered, verified accuracy of patient's insurance and demographics information. Documented patients generated call back requests due to urgent matters, and handled escalated calls to MA or Charge Nurse according to office protocol.
- Proficient in computer navigation between multiple systems programs and application.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Education
Medical Billing & Coding
SUNY Morrisville College At Syracuse
Syracuse, NY01-2005
Associate of Arts - Administrative Assistant
Mohawk Valley Community College
Rome, NY01-1989
Skills
- Proficient with Microsoft Outlook, Microsoft Excel,Microsoft PowerPoint spreadsheet, EMR, Medent, Medisoft office, Eclipse Program, Mysis Tiger Program, NC Fast, Onbase and Centricity Business program, Microsoft Team
Timeline
Professional Bus Operator
Transit Management of Charlotte
07.2015 - Current
Medical Scheduler/Call Center Associate
Westmed Medical Group
10.2013 - 07.2015
Medical Billing & Coding
SUNY Morrisville College At Syracuse
Associate of Arts - Administrative Assistant
Mohawk Valley Community College
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