Helen Moffitt
Trinity,NC
Summary
Dynamic Office Manager at Southlake Family and Cosmetic Dentistry, adept at enhancing patient experiences and streamlining operations. Proven expertise in organizational skills and team leadership, successfully improving patient communication strategies and reducing wait times. Recognized for exceptional customer service and effective staff training, fostering a collaborative and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Southlake Family and Cosmetic Dentistry
08.2022 - Current
- Coordinated daily office operations to enhance patient experience and streamline workflows.
- Managed appointment scheduling and maintained accurate patient records using dental practice management software.
- Trained new staff on office procedures and best practices to ensure compliance and efficiency.
- Developed and implemented strategies to improve patient communication and follow-up processes.
- Collaborated with the clinical team to optimize patient flow and reduce wait times effectively.
- Conducted regular audits of office procedures to identify areas for improvement and implement solutions.
- Led initiatives to enhance team collaboration, fostering a positive work environment among staff members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace
- Verified insurances as they came through, while going over treatment plans with patients
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Public Relations Coordinator
Moffitt Motorsports
01.2020 - 2021
- Developed and executed press releases to enhance brand visibility and media relations.
- Coordinated logistics for promotional events, ensuring seamless execution and audience engagement.
- Cultivated relationships with journalists and influencers to secure positive coverage for initiatives.
- Monitored media coverage and analyzed trends to inform strategic communications decisions.
- Supported social media strategy by creating content that increased follower engagement and reach.
- Organized internal communications to keep staff informed of company news and updates.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Coordinated successful media events, including press conferences and product launches, generating positive publicity.
- Wrote press materials and delivered presentations to media representatives.
- Created engaging social media content to amplify public relations efforts and increase online visibility for clients.
- Developed innovative marketing and PR strategies.
- Increased media coverage for clients by creating and implementing strategic PR campaigns.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Managed internal, external, and crisis communications.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Managed client expectations and ensured timely delivery of projects for optimal satisfaction.
Non-Profit Intern
Petty Family Foundation
01.2019 - 2021
- Assisted in organizing community outreach programs to enhance engagement and raise awareness for foundation initiatives.
- Supported grant application processes by researching funding opportunities and compiling necessary documentation.
- Coordinated volunteer schedules, ensuring adequate staffing for events and maximizing volunteer participation.
- Developed promotional materials for social media campaigns, increasing online visibility of foundation activities.
- Conducted surveys to gather feedback from program participants, contributing to improvements in service delivery.
- Collaborated with team members on event logistics, ensuring smooth execution of fundraising events and activities.
- Engaged with community partners to foster relationships that support foundation goals and enhance program reach.
- Handled sensitive information with discretion while maintaining confidentiality at all times throughout the internship role.
- Managed volunteer recruitment and training processes, ensuring a consistent pool of dedicated volunteers for organizational needs.
- Facilitated communication between different teams within the organization by acting as a liaison when necessary, promoting effective collaboration efforts across projects or initiatives.
- Established relationships with community partners through networking at local events, leading to increased visibility and support for the organization.
- Streamlined event planning processes for successful fundraising events, contributing to increased funds raised for the organization.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
Bartender
Carolina Ale House- LM Hospitality
2023 - 2024
- Provided exceptional customer service in high-volume bar environment.
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Business Management
Cape Fear Community College
Wilmington, North Carolina, NC05.2020
High School Diploma -
Wheatmore High School
Trinity, NC06.2016
Skills
- Customer service
- Organizational skills
- Office administration
- Data entry
- Billing
- Administrative support
- Payroll processing
- Account reconciliation
- Relationship building
- Staff hiring
- Employee training
- Event coordination
- Performance improvement
- Decision-making
- Team leadership
- Goal setting
- Teamwork
- Problem-solving
- Time management
- Multitasking
Timeline
Office Manager
Southlake Family and Cosmetic Dentistry
08.2022 - Current
Public Relations Coordinator
Moffitt Motorsports
01.2020 - 2021
Non-Profit Intern
Petty Family Foundation
01.2019 - 2021
Bartender
Carolina Ale House- LM Hospitality
2023 - 2024
Business Management
Cape Fear Community College
High School Diploma -
Wheatmore High School