Helen Hernandez
Fayetteville
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, and record-keeping, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
16
16
years of professional experience
Work History
Household Manager
Self Employed
09.2018 - Current
- Organized schedules and appointments for family members, optimizing time management.
- Managed household operations, ensuring smooth daily tasks and efficient workflow.
- Coordinated maintenance and repair services, enhancing home functionality and safety.
- Oversaw inventory management of supplies, ensuring timely replenishment and cost-effectiveness.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
Administrative Assistant & Coder
Alaska Regional Hospital
10.2015 - 09.2018
- Managed scheduling and calendar coordination for multiple physicians, ensuring efficient time management.
- Scheduled patient appointments using electronic health record (EHR) systems to optimize clinic workflow.
- Maintained accurate patient records, adhering to confidentiality standards and compliance guidelines.
- Collaborated with medical staff to streamline appointment scheduling and reduce scheduling conflicts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated communication between departments to facilitate patient care and improve service delivery.
- Trained new administrative staff on office protocols and software applications, fostering team development.
- Resolved client inquiries promptly, enhancing customer satisfaction through effective communication strategies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Central Receptionist
Barrister Executive Suites
01.2010 - 10.2015
- Managed front desk operations, ensuring efficient appointment scheduling and visitor management.
- Coordinated communication between clients and staff, enhancing service delivery and client satisfaction.
- Provided training to new staff on reception protocols and customer service best practices.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Resolved client inquiries promptly, fostering positive relationships and enhancing overall experience.
- Answered a multi-phone system promptly and directed incoming calls to correct offices.
- Coordinated scheduling for appointments and meetings, optimizing resource allocation.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Education
High School Diploma -
Culver City High School
Culver City, CA06-2010
Skills
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Empathy and patience
- Multitasking and organization
- Customer service expertise
- Front office management
- HIPAA guidelines
Languages
Spanish
Native or Bilingual
Timeline
Household Manager
Self Employed
09.2018 - Current
Administrative Assistant & Coder
Alaska Regional Hospital
10.2015 - 09.2018
Senior Central Receptionist
Barrister Executive Suites
01.2010 - 10.2015
High School Diploma -
Culver City High School