Helen Brown-Mathis
Greensboro
Summary
I am a dedicated and results-driven professional known for a strong work ethic and a highly organized, detail-oriented approach. I bring a thoughtful balance of diligence and empathy, consistently fostering positive relationships while maintaining a focus on achieving meaningful outcomes. I demonstrate strong stewardship and a deep sense of responsibility in managing resources, projects, and team contributions.
A proactive planner who thrives in collaborative environments, I contribute as both a supportive team player and an authentic voice at the table. I approach challenges with passion and professionalism, ensuring that goals are met with efficiency and care. I am valued for being approachable and friendly while remaining driven to deliver high-quality results and continuous improvement.
Overview
25
25
years of professional experience
Work History
Homeschool Teacher
Spokój Academy
Greensboro, North Carolina, United States
04.2025 - Current
- Administrate my homeschool with respect to state regulations. Select curriculum and testing materials. Lesson plan weekly/daily. Instruct, coach, and grade work. Facilitate assignments from co-op group. Conduct periodic assessments and proctor end of year testing. Participate in and plan group and individual educational field trips that include botany, science, art, history, math, geography, and creativity.
Executive Director
Chick-fil-A Restaurants
Greensboro, North Carolina, United States
01.2020 - 02.2026
- Partnership with the Owner/Operator to define, communicate, and consistently review the “why” that drives us to champion customer care and a growth mindset in our business.
- Leadership of a high performance team of Directors. Cast vision, develop strategies for success, and encourage new and developing ideas. Provide balanced guidance on business decisions while supporting and celebrating the contributions of the operational leadership team.
- Investment in relationships. Identifying talent. Developing and coaching leaders and team members. Providing opportunity for leadership growth. Maintaining accountability to high standards.
- Integrity and personal growth. Continuous self improvement and commitment to setting a consistent and positive example.
- Ensuring quality and food safety standards are met through appropriate delegation and the development of proper daily measures and routines.
- Recruitment and employee retention. Interviewing, conducting orientations, initiating secure connections, and creating a positive work environment. Focused on maintaining professional standards paired with a friendly work setting.
Director of Human Resources & Training
Chick-fil-A Restaurants
Greensboro, North Carolina, United States
03.2014 - 01.2020
- Recruitment, interviewing, hiring, and conducting orientations.
- Maintaining employee records, documentation, and communication channels.
- New hire training plans, scheduling, and execution.
- Development and execution of the training program in the restaurant across all positions.
- Development and execution of the leadership training program in the restaurant.
- Development of the catering department training and leadership in the restaurant.
- Coaching and electing Certified Trainers.
- Development of the Team Leader and Assistant Director training programs.
Financial Services Representative
State Employees’credit Union
Greensboro, North Carolina, United States
02.2012 - 03.2014
- Accounts representative with private office. Opened member accounts (Share, checking, money market, special savings, youth, Simple & Roth IRAs, etc). Processed credit card approvals. Completed simple tax returns. Assisted mortgage officers. Notarized member documents.
- Front desk reception. Welcomed members to the branch and answered the phones. Assisted the branch VP and teller manager.
- Teller duties (including drive thru service). Excellent and accurate money management. ATM processing. Reviewing collections list. Writing cashier checks. Safe deposit box clerk.
- Designer of decorative displays for advertising events and member benefits inside the branch. A coordinating partner for organizing member meal days.
- Opening the branch as a key holder. Clearing the building for opening security. Closing the branch as a key holder.
Director of Operations & Training
Chick-fil-A Restaurants
Greensboro, North Carolina, United States
06.2001 - 08.2011
- Interviewing applicants to staff a brand new restaurant location prior to build.
- Training new hires.
- Participated in all manors of Grand Opening events and social gatherings.
- Present as a newly appointed restaurant Manager at the ribbon cutting ceremony.
- Operations supervisor and manager on duty for both front of house and back of house teams. Led opening, mid, and closing shifts.
- Financial accountability for drawer counts, safe counts, and deposits.
- Participated as a Chick-fil-A grand opening trainer for 9 other locations in Virginia, South Carolina, North Carolina, and California.
- Training Coach for the corporate office. Taught other training coordinators how to set up training programs in their restaurants. Traveled and accepted visitors.
Education
Bachelor of Arts - BA - Liberal Arts and Sciences, General Studies and Humanities
University of North Carolina at Greensboro
01-2007
None - Communication, General
Bryan College
05-2001
None - Technical Communications
Bluefield State University
05-2000
Skills
- Organizational Effectiveness
- Customer Service & Hospitality
- Team Coordination
- Cooperative learning experience
- Lesson planning
- Records management
- Training and mentoring
- Planning and execution
- Human resources management
Timeline
Homeschool Teacher
Spokój Academy
04.2025 - Current
Executive Director
Chick-fil-A Restaurants
01.2020 - 02.2026
Director of Human Resources & Training
Chick-fil-A Restaurants
03.2014 - 01.2020
Financial Services Representative
State Employees’credit Union
02.2012 - 03.2014
Director of Operations & Training
Chick-fil-A Restaurants
06.2001 - 08.2011
None - Communication, General
Bryan College
None - Technical Communications
Bluefield State University
Bachelor of Arts - BA - Liberal Arts and Sciences, General Studies and Humanities
University of North Carolina at Greensboro