Helana Butler
Raleigh
Summary
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in Veterinary Assistant role.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Sales Associate
Torrid
01.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Education
Associate of Science - Animal Science
North Carolina State University
Raleigh, NC05.2028
High School Diploma -
Holly Springs High School
Holly Springs, NC06.2024
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Excellent memory
- Speedy and efficient
- Exceptional customer service
Languages
English
Full Professional
Timeline
Barista
Starbucks
08.2022 - Current
Sales Associate
Torrid
01.2021 - 08.2022
Associate of Science - Animal Science
North Carolina State University
High School Diploma -
Holly Springs High School
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