Heidi Rodriguez Dominguez
Winston-Salem
Summary
Results-driven receptionist with expertise in streamlining front desk processes and enhancing client interactions. Skilled in appointment management and data entry, ensuring efficient communication and a welcoming atmosphere. Recognized for increasing client satisfaction by 20% through effective problem-solving. Fluent in English and Spanish, facilitating better service for a diverse client base.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Receptionist Jobs
Clemmons
08.2024 - Current
- Greeted and directed visitors to appropriate departments, ensuring a welcoming atmosphere.
- Managed incoming calls and correspondence, facilitating efficient communication.
- Scheduled appointments and maintained calendars for staff members, optimizing time management.
- Assisted in maintaining office supplies inventory, contributing to operational efficiency.
- Responded to inquiries with professionalism, fostering positive relationships with clients and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Dental Hygiene -
Forsyth Technical Community College
Winston-Salem, NC 08.2024 - 09.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Team collaboration
- Reception desk management
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Dental Hygiene -
Forsyth Technical Community College
08.2024 - 09.2025
Receptionist
Receptionist Jobs
08.2024 - Current