Hector Bones
Smithfield
Summary
Detail-oriented U.S. Army Veteran with over 10 years of experience performing operational oversight, administrative review, documentation, and compliance-driven decision-making in fast-paced environments. Proven ability to analyze information, maintain accurate records, follow federal policies, and communicate effectively with diverse populations. Strong background in customer service, interviewing, inventory and records management, and enforcing procedures to ensure accuracy, safety, and mission success.
Overview
15
15
years of professional experience
Work History
General Merchandise Expert
Target
07.2025 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Streamlined sales floor organization to enhance customer shopping experience.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
Stocking TA 1
Walmart
09.2024 - 03.2025
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
Amazon Fulfillment Associate
Amazon.com
05.2022 - 08.2024
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Selected and filled orders from stock to fulfill customer requirements.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Operations Non-Commissioned Officer
U.S. Army Active Duty
02.2011 - 06.2021
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Handled administrative requirements, maintained records and submitted operational reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new soldiers to fulfill business requirements.
- Managed database by entering, updating and maintaining soldier contact details, certifications, and supporting documentation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted property showing
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Developed comprehensive environmental compliance plans
- Inspected waste pretreatment, treatment and disposal facilities and systems for conformance to federal, state or local
- Supervises and mentored team of 10
- Improved operational efficiency by streamlining processes and implementing new systems.
- Led training exercises to improve unit readiness, enhancing overall mission success rates.
- Maintained strict accountability of sensitive items, preventing loss or damage during operations.
- Collaborated with senior leadership in establishing realistic but challenging goals for teams resulting in increased morale and motivation levels.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Operated and maintained armored vehicles.
Education
Associate Of Applied Arts -
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Huntington High School
Huntington, NY06.2010
Skills
- Records Review & Documentation
- Attention to Detail & Accuracy
- Regulatory & Policy Compliance
- Interviewing & Customer Interaction
- Case & Data Management
- Written & Verbal Communication
- Decision-Making & Problem Solving
- Team Coordination & Training
- Confidential Information Handling
- Task delegation
- Brand awareness
Additional Information
- Army Commendation Medal X2
- Army Achievement Medal X3
- Good Conduct Medal X3
- Army Service Ribbon National Defense Ribbon
- Army Achievement Medal, Certifications and Licenses- Secret Clearance
Timeline
General Merchandise Expert
Target
07.2025 - Current
Stocking TA 1
Walmart
09.2024 - 03.2025
Amazon Fulfillment Associate
Amazon.com
05.2022 - 08.2024
Operations Non-Commissioned Officer
U.S. Army Active Duty
02.2011 - 06.2021
High School Diploma -
Huntington High School
Associate Of Applied Arts -
Wake Technical Community College