Heaven Sanders
Raleigh
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership.Proven track record in enhancing operational efficiency and staff development, while fostering a positive work environment. Skilled in money handling and problem-solving, consistently achieving high performance and employee retention.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dairy Queen Grill & Chill
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Meal Preparing
Clean Eatz Cafe
02.2024 - 10.2024
- Facilitated proper nutrition for patients by preparing healthy meals according to dietary restrictions and preferences.
- Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
- Prepared nutritious meals for patients while adhering to strict dietary guidelines, contributing to improved health outcomes.
- Mentored junior employees to develop their leadership skills, preparing them for future roles within the company.
Human Resources
Capital Care
06.2020 - 02.2023
- Collaborated with human resources to recruit skilled staff, maintaining optimal staffing levels at all times.
- Maintained accurate records of employee time sheets, payroll data, and attendance for efficient human resources management.
- Prepared, reviewed and performed input human resources documents and data.
- Collaborated with human resources to recruit, hire, and train new employees, ensuring a high-quality workforce.
- Worked closely with human resources to maintain accurate employee records, ensuring data privacy compliance at all times.
Receptionist
Capital Care
06.2020 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Hardees
Shift Leader
08.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Advanced Diploma -
Oscar Smith High School
Chesapeake, VA06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
Timeline
Meal Preparing
Clean Eatz Cafe
02.2024 - 10.2024
Assistant Manager
Dairy Queen Grill & Chill
02.2023 - Current
Human Resources
Capital Care
06.2020 - 02.2023
Receptionist
Capital Care
06.2020 - 02.2023
Hardees
Shift Leader
08.2018 - 06.2020
Advanced Diploma -
Oscar Smith High School
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