Heaven Matthews
Raleigh
Summary
Special education paraprofessional adept at enhancing student learning through individualized instruction and behavior management. Successfully collaborates with educators to implement strategies that meet diverse student needs while fostering positive relationships. Delivers targeted academic support and maintains organized classroom environments to promote inclusion and engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AFC Urgent Care
Fuquay-Varina
01.2026 - Current
- Scheduled appointments using electronic health record systems.
- Verified insurance information and collected co-pays accurately.
- Managed patient check-in and check-out processes efficiently.
- Assisted healthcare providers with patient flow and documentation needs.
- Addressed patient inquiries and resolved issues promptly.
- Coordinated communication between patients and medical staff effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
Special Support Instructional Assistant
WCPSS
08.2024 - Current
- Consulted frequently with teacher regarding needs, problems, and progress of students.
- Assisted teacher in working with students to complete assignments.
- Monitored classroom behavior and provided positive guidance techniques when needed.
- Provided individualized instruction in small groups or one-on-one settings to improve academic performance.
- Established positive individual relationships with students, helping build confidence and self-esteem.
- Helped administer accommodations or special services to students with disabilities.
- Supported teachers in providing instruction that is consistent with district goals and objectives.
- Implemented appropriate behavior management techniques designed to promote positive social interaction among students.
- Facilitated small group activities and discussions to enhance student comprehension.
- Worked with students individually and in small groups, reinforcing skills.
Substitute/Instructional Assistant (EBS CLASS)
WCPSS
08.2023 - 07.2024
- Monitored student performance throughout the day using observation techniques and data collection methods.
- Created meaningful relationships with students through engaging activities designed to foster respect for one another.
- Collaborated closely with school staff members such as guidance counselors, social workers, speech therapists to ensure that all students receive necessary support services.
- Adapted teaching approaches based on the strengths and weaknesses of individual students.
- Implemented differentiated instruction techniques to meet the diverse needs of each learner.
- Assisted students with special needs by providing individualized instruction and developing appropriate modifications to the curriculum.
- Exercised sound judgement when responding to emergency situations and addressing student concerns.
- Encouraged active participation from all students during classroom discussions.
- Maintained accurate records of attendance, grades, homework assignments, disciplinary incidents.
- Developed effective strategies for managing classroom behavior that promoted a positive learning environment.
- Instructed classes in accordance with established curricula while incorporating best practices in education theory.
- Resolved minor student conflicts and facilitated positive peer interaction.
- Enforced school and classroom rules to maintain order.
- Created an environment conducive to learning by setting clear expectations for student behavior while subbing.
- Utilized positive reinforcement techniques such as praise and rewards to motivate students.
- Established clear objectives for lessons, units and projects to properly communicate tasks and objectives to students.
- Graded tests and assignments to evaluate student progress.
- Provided disabled students with assistive devices, supportive technology or assistance accessing facilities.
Special Education Paraprofessional
WCPSS
01.2022 - 07.2022
- Supported the implementation of modified curriculum based on IEPs and 504 Plans.
- Ensured safety of all children at all times while maintaining compliance with state regulations.
- Supported students in developing life skills, following classroom routines and managing behavior.
- Observed student performance in order to provide feedback and make recommendations for improvement.
- Participated in professional development activities designed to increase knowledge about best practices for working with special needs populations.
- Facilitated small group instruction to enhance student learning.
- Implemented strategies to support positive behavior management in the classroom environment.
- Utilized specialized teaching techniques such as sensory integration activities, visual aids, and verbal prompts to assist student learning.
- Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques.
- Collected data to help determine student performance in academic and behavioral domains.
Service Administrator
Auto Park Honda
05.2021 - 10.2021
- Managed data entry into internal systems including updating customer information when needed.
- Organized and maintained detailed records of service requests, orders, invoices, and payments.
- Built strong relationships with customers through exceptional communication skills both verbally and written.
- Provided customer service by responding to inquiries, resolving customer complaints, and ensuring customer satisfaction.
- Ensured accurate billing processes by verifying all orders before they went out for payment.
- Resolved technical issues that arose during the course of providing services.
- Developed and implemented effective office procedures for efficient workflow of administrative tasks.
Cashier
Auto Park Honda
09.2018 - 09.2020
- Accurately managed significant cash volumes during peak hours, maintaining transaction integrity.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Accurately processed customer payments using cash, credit cards, and checks.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated the POS system efficiently to ensure accurate transactions.
- Provided friendly customer service, fostering a welcoming environment for shoppers.
- Resolved customer complaints and inquiries efficiently, ensuring a positive shopping experience.
- Resolved and de-escalated issues to address customer concerns.
- Processed customer orders and ensured the accuracy of their purchases.
- Assisted with training and mentoring new team members.
- Ensured compliance with all company policies related to cash handling procedures.
Education
CCMA/CMAA - Health And Human Sciences
Stepful
Online12-2026
Certification - Cardiovascular Technologies
Care One Health Institute
Raleigh, NC05-2018
Skills
- Patient record management
- Scheduling appointments
- Reception desk duties
- Preparing patient materials
- Individual patient assistance
- Client assistance
- Patient interaction
- Patient education
- Compassionate care
- Patient safety
- Confidentiality practices
- Healthcare terminology
- Computer skills
- Data management
- Office organization
- Administrative support
- Customer relations
- Insurance processing
- Process improvement
- Conflict resolution
- Effective communication
- Relationship building
- Diversity awareness
- Multicultural awareness
- Encouraging feedback
- Growth mindset
- Training techniques
- Coordinating activities
- Small group instruction
- Student supervision
- Faculty collaboration
- Confidentiality practices
- Data management
- Administrative support
- Reception desk duties
- Customer relations
- Insurance processing
Certification
Providing Social, Emotional, Behavioral, and Special Education Services in School
Community Service & Volunteer Work
Church Alive, Childcare Provider, Apex, NC, Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun., Organized activities such as games, arts and crafts, music, outdoor play., Provided safe and nurturing environment for children of different ages., Managed multiple tasks simultaneously while responding quickly to changing needs of the children., Developed age-appropriate activities to engage children and foster learning., Communicated effectively with parents regarding the daily activities of their child., Promoted children's emotional development by encouraging respect of others., Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
Skills
5,5,4,5,5,5,5
Timeline
Medical Receptionist
AFC Urgent Care
01.2026 - Current
Special Support Instructional Assistant
WCPSS
08.2024 - Current
Substitute/Instructional Assistant (EBS CLASS)
WCPSS
08.2023 - 07.2024
Special Education Paraprofessional
WCPSS
01.2022 - 07.2022
Service Administrator
Auto Park Honda
05.2021 - 10.2021
Cashier
Auto Park Honda
09.2018 - 09.2020
CCMA/CMAA - Health And Human Sciences
Stepful
Certification - Cardiovascular Technologies
Care One Health Institute