Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heaven Matthews

Heaven Matthews

Raleigh

Summary

Special education Paraprofessional experienced in providing individualized instruction and behavior management to support student learning and inclusion. Skilled in collaborating with teachers and staff to address diverse student needs, fostering positive relationships, and maintaining classroom organization. Effective communicator with expertise in small group instruction and academic support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Special Support Instructional Assistant

WCPSS
08.2024 - Current
  • Consulted frequently with teacher regarding needs, problems, and progress of students.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Assisted teacher in working with students to complete assignments.
  • Monitored classroom behavior and provided positive guidance techniques when needed.
  • Provided individualized instruction in small groups or one-on-one settings to improve academic performance.
  • Established positive individual relationships with students, helping build confidence and self-esteem.
  • Helped administer accommodations or special services to students with disabilities.
  • Supported teachers in providing instruction that is consistent with district goals and objectives.
  • Implemented appropriate behavior management techniques designed to promote positive social interaction among students.
  • Assisted with classroom setup, organization, and preparation for learning activities.
  • Facilitated small group activities and discussions to enhance student comprehension.
  • Kept teachers informed of student needs and potential challenges impacting learning.
  • Worked with students individually and in small groups, reinforcing skills.

Substitute/Instructional Assistant (EBS CLASS)

WCPSS
08.2023 - 07.2024
  • Monitored student performance throughout the day using observation techniques and data collection methods.
  • Created meaningful relationships with students through engaging activities designed to foster respect for one another.
  • Collaborated closely with school staff members such as guidance counselors, social workers, speech therapists to ensure that all students receive necessary support services.
  • Adapted teaching approaches based on the strengths and weaknesses of individual students.
  • Implemented differentiated instruction techniques to meet the diverse needs of each learner.
  • Assisted students with special needs by providing individualized instruction and developing appropriate modifications to the curriculum.
  • Exercised sound judgement when responding to emergency situations and addressing student concerns.
  • Encouraged active participation from all students during classroom discussions.
  • Maintained accurate records of attendance, grades, homework assignments, disciplinary incidents.
  • Developed effective strategies for managing classroom behavior that promoted a positive learning environment.
  • Instructed classes in accordance with established curricula while incorporating best practices in education theory.
  • Resolved minor student conflicts and facilitated positive peer interaction.
  • Enforced school and classroom rules to maintain order.
  • Created an environment conducive to learning by setting clear expectations for student behavior while subbing.
  • Supervised students during recess, lunch and field trips.
  • Utilized positive reinforcement techniques such as praise and rewards to motivate students.
  • Distributed and collected tests and homework assignments.
  • Established clear objectives for lessons, units and projects to properly communicate tasks and objectives to students.
  • Graded tests and assignments to evaluate student progress.
  • Assisted students with boarding and exiting school buses.
  • Provided disabled students with assistive devices, supportive technology or assistance accessing facilities.

Special Education Paraprofessional

WCPSS
01.2022 - 07.2022
  • Supported the implementation of modified curriculum based on IEPs and 504 Plans.
  • Ensured safety of all children at all times while maintaining compliance with state regulations.
  • Supported students in developing life skills, following classroom routines and managing behavior.
  • Observed student performance in order to provide feedback and make recommendations for improvement.
  • Participated in professional development activities designed to increase knowledge about best practices for working with special needs populations.
  • Facilitated small group instruction to enhance student learning.
  • Implemented strategies to support positive behavior management in the classroom environment.
  • Utilized specialized teaching techniques such as sensory integration activities, visual aids, and verbal prompts to assist student learning.
  • Provided assistance to students during transitions between classes or activities as needed.
  • Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques.
  • Collected data to help determine student performance in academic and behavioral domains.
  • Alerted teacher of learning or behavioral problems associated with individual students.
  • Distributed and collected workbooks, papers and other materials for instruction.

Service Administrator

Auto Park Honda
05.2021 - 10.2021
  • Managed data entry into internal systems including updating customer information when needed.
  • Organized and maintained detailed records of service requests, orders, invoices, and payments.
  • Built strong relationships with customers through exceptional communication skills both verbally and written.
  • Provided customer service by responding to inquiries, resolving customer complaints, and ensuring customer satisfaction.
  • Processed incoming and outgoing mail as well as prepared documents for shipping.
  • Maintained an organized filing system for easy retrieval of documents related to service requests.
  • Ensured accurate billing processes by verifying all orders before they went out for payment.
  • Resolved technical issues that arose during the course of providing services.
  • Developed and implemented effective office procedures for efficient workflow of administrative tasks.
  • Performed general accounting duties such as recording expenses, preparing deposits, handling petty cash transactions.

Cashier

Auto Park Honda
09.2018 - 09.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Operated the POS system efficiently to ensure accurate transactions.
  • Provided customers with product information and responded to inquiries courteously and promptly.
  • Resolved and de-escalated issues to address customer concerns.
  • Ensured compliance with all company policies related to cash handling procedures.

Education

Certification - Cardiovascular Technologies

Care One Health Institute
Raleigh, NC
05.2018

Bachelor of Science (B.S.) - Health and Human Sciences

University of People
06-2028

Skills

  • Classroom support

  • Helping students with special needs

  • Mathematics instruction

  • Classroom organization

  • Preparing instructional materials

  • Small group and individual assistance

  • Teacher support and collaboration

  • CPR and first aid

  • Computer skills

  • Conflict resolution

  • Lesson development

  • Academic support

  • Student needs support

  • Relationship building

  • Effective communication

  • Student supervision

  • Student health and safety

  • Faculty collaboration

  • Small group instruction

  • Creating visual displays

  • Clerical support

  • Student inclusion

  • Parent communication

  • Growth mindset

  • Multicultural awareness

  • Teaching strategies

  • Supervising student activities

  • Individual student assistance

  • IEP management

  • Evidence-based programs

  • Empathy and patience

  • Organization and prioritization

  • Verbal and written communication

  • Positive reinforcement

Certification

Providing Social, Emotional, Behavioral, and Special Education Services in School

Timeline

Special Support Instructional Assistant

WCPSS
08.2024 - Current

Substitute/Instructional Assistant (EBS CLASS)

WCPSS
08.2023 - 07.2024

Special Education Paraprofessional

WCPSS
01.2022 - 07.2022

Service Administrator

Auto Park Honda
05.2021 - 10.2021

Cashier

Auto Park Honda
09.2018 - 09.2020

Certification - Cardiovascular Technologies

Care One Health Institute

Bachelor of Science (B.S.) - Health and Human Sciences

University of People

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Heaven Matthews