Heather I Parker

• Developed strong relationships with clients through effective communication and personalized service.
• Conducted thorough assessments of customer needs to recommend appropriate pest control solutions.

• Placed orders, monitored usage and coordinated stocking to control office supplies. • Handling customer retention • Reconciled accounts and managed documents to facilitate office operations. • Evaluated and reviewed office procedures to improve efficiency. • Office Deposit • Worked with staff and other managers to identify and execute process improvements. • Fielded questions from staff, customers and vendors using phone and email. • Oversaw employee recruitment, training and onboarding processes. • Kept paperwork updated with internal standards and legal requirements.

• Supported territory alignment with promotion of core brand offerings to new and established customers. • Met sales goals consistently, qualifying leads, generating relationships. • Addressed objections and successfully closed sales. • Used company pricing system to create and review estimates and verify invoice accuracy. • Exceeded quotas frequently with continuous product pushes and attention to customer needs. • Processed credit card payments and accurately handled cash. • Accomplished multiple tasks in a fast-paced environment. • Handled stressful situations professionally and multitasked with ease.

• Provided exceptional customer service support to clients, addressing inquiries and resolving issues promptly.• Managed large volume of daily calls while maintaining high customer satisfaction rate. • Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support. • Achieved first call resolution for majority of customer contacts using expert knowledge of services and internal systems. • Improved customers' experiences with targeted product and service recommendations. • Handled multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction. • Returned every call or email before end of each day, maintaining both speed and professionalism. • Identified and flagged recurring customer complaints with manager. • Set up customer accounts in system and updated details to reflect current information

• Created accurate labels and updated system records with patient sample information and details. • Instructed patients on urine, stool and other bodily fluid specimen collection. • Greeted patients and escorted from waiting area to draw station. • Followed blood volume requirements and testing protocols for consistent and accurate patient results. • Enforced and followed established and updated laboratory policies and procedures. • Upheld data security and HIPAA compliance using multiple identification points and document verification. • Selected vein, avoiding base of inner wrist and other high-risk areas. • Assessed veins, using judgment and accommodating patient preference. • Minimized patient discomfort using physical techniques and friendly communication