Heather Whisenant
Mooresville,NC
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southern Oncology Specialists
07.2024 - Current
- Utilized blood pressure monitors to assess vital signs efficiently.
- Operated electronic health record software to input patient data accurately.
- Conducted patient education sessions on health maintenance and medication usage.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
Paramedic
Pinnacle Urgent Care
06.2011 - 04.2020
- Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
- Administered basic life support and external cardiac defibrillation to emergent patients.
- Promoted health education and awareness among patients by conducting community presentations on first aid, CPR, and injury prevention.
- Improved response times through effective communication within the emergency team and coordination with dispatchers.
- Collaborated with EMS team members to develop more efficient processes for patient assessment, transportation, and transfer of care to hospital staff.
- Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Performed advanced life support techniques such as intubation, IV access, and defibrillation when necessary to save patient lives.
- Maintained equipment readiness by regularly inspecting supplies, medications, tools, and vehicles according to established guidelines.
- Administered appropriate medications and treatments for various medical conditions, contributing to better patient outcomes.
- Assisted physicians in stabilizing critical patients upon arrival at the hospital setting, ensuring smoother transition into advanced care.
Phlebotomist
CMC-University
09.2003 - 06.2010
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
Education
Emergency Medical Technician-Paramedic -
Rowan Cabarrus Community College
Salisbury, NC03-2021
Emergency Medical Technician -
Rowan Cabarrus Community College
Salisbury, NC03-2019
Phlebotomy -
Carolinas College of Health Sciences
Charlotte, NC08-2003
Certified Medical Assistant -
Carolinas College of Health Sciences
Charlotte, NC01-2003
Certified Nursing Assistant -
Carolinas College of Health Sciences
Charlotte, NC11-2002
Skills
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- CPR
- Immunization administration
- First aid
- Medical supply inventory
Certification
American Heart Association (CPR & AED), National TIM Training Certificate,
NAEMT-EMS Vehicle Operation Safety,
FEMA IS-00100.c, FEMA IS-00200.c, FEMA IS-00700.b, FEMA IS-00800.d
Timeline
Medical Assistant
Southern Oncology Specialists
07.2024 - Current
Paramedic
Pinnacle Urgent Care
06.2011 - 04.2020
Phlebotomist
CMC-University
09.2003 - 06.2010
Emergency Medical Technician-Paramedic -
Rowan Cabarrus Community College
Emergency Medical Technician -
Rowan Cabarrus Community College
Phlebotomy -
Carolinas College of Health Sciences
Certified Medical Assistant -
Carolinas College of Health Sciences
Certified Nursing Assistant -
Carolinas College of Health Sciences
Similar Profiles
Aquia JonesAquia Jones
Medical Laboratory Technician at Southern Oncology SpecialistsMedical Laboratory Technician at Southern Oncology Specialists
Tiffany MannTiffany Mann
Advanced CMA at Southern Oncology SpecialistsAdvanced CMA at Southern Oncology Specialists
ELORA TICKLEELORA TICKLE
Lead Medical Assistant at Southern Oncology SpecialistsLead Medical Assistant at Southern Oncology Specialists