Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Whisenant

Mooresville,NC

Overview

21
21
years of professional experience
1
1
Certification

Work History

Medical Assistant

Southern Oncology Specialists
07.2024 - Current
  • Utilized blood pressure monitors to assess vital signs efficiently.
  • Operated electronic health record software to input patient data accurately.
  • Conducted patient education sessions on health maintenance and medication usage.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.

Paramedic

Pinnacle Urgent Care
06.2011 - 04.2020
  • Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
  • Administered basic life support and external cardiac defibrillation to emergent patients.
  • Promoted health education and awareness among patients by conducting community presentations on first aid, CPR, and injury prevention.
  • Improved response times through effective communication within the emergency team and coordination with dispatchers.
  • Collaborated with EMS team members to develop more efficient processes for patient assessment, transportation, and transfer of care to hospital staff.
  • Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
  • Completed medical reporting and documentation to transfer information from scene to hospital.
  • Performed advanced life support techniques such as intubation, IV access, and defibrillation when necessary to save patient lives.
  • Maintained equipment readiness by regularly inspecting supplies, medications, tools, and vehicles according to established guidelines.
  • Administered appropriate medications and treatments for various medical conditions, contributing to better patient outcomes.
  • Assisted physicians in stabilizing critical patients upon arrival at the hospital setting, ensuring smoother transition into advanced care.

Phlebotomist

CMC-University
09.2003 - 06.2010
  • Applied venipuncture techniques to collect blood samples from patients of all ages.
  • Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
  • Provided clear instructions to patients regarding aftercare procedures to prevent complications.
  • Collected blood specimens following strict protocols to ensure sample integrity.
  • Utilized barcode scanning software for accurate sample labeling and tracking.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.

Education

Emergency Medical Technician-Paramedic -

Rowan Cabarrus Community College
Salisbury, NC
03-2021

Emergency Medical Technician -

Rowan Cabarrus Community College
Salisbury, NC
03-2019

Phlebotomy -

Carolinas College of Health Sciences
Charlotte, NC
08-2003

Certified Medical Assistant -

Carolinas College of Health Sciences
Charlotte, NC
01-2003

Certified Nursing Assistant -

Carolinas College of Health Sciences
Charlotte, NC
11-2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • CPR
  • Immunization administration
  • First aid
  • Medical supply inventory

Certification

American Heart Association (CPR & AED), National TIM Training Certificate,

NAEMT-EMS Vehicle Operation Safety,

FEMA IS-00100.c, FEMA IS-00200.c, FEMA IS-00700.b, FEMA IS-00800.d

Timeline

Medical Assistant

Southern Oncology Specialists
07.2024 - Current

Paramedic

Pinnacle Urgent Care
06.2011 - 04.2020

Phlebotomist

CMC-University
09.2003 - 06.2010

Emergency Medical Technician-Paramedic -

Rowan Cabarrus Community College

Emergency Medical Technician -

Rowan Cabarrus Community College

Phlebotomy -

Carolinas College of Health Sciences

Certified Medical Assistant -

Carolinas College of Health Sciences

Certified Nursing Assistant -

Carolinas College of Health Sciences

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Heather Whisenant