Heather Whisenant
Mooresville,NC
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southern Oncology Specialists
07.2024 - Current
- Utilized blood pressure monitors to assess vital signs efficiently.
- Operated electronic health record software to input patient data accurately.
- Conducted patient education sessions on health maintenance and medication usage.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
Paramedic
Pinnacle Urgent Care
06.2011 - 04.2020
- Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
- Administered basic life support and external cardiac defibrillation to emergent patients.
- Promoted health education and awareness among patients by conducting community presentations on first aid, CPR, and injury prevention.
- Improved response times through effective communication within the emergency team and coordination with dispatchers.
- Collaborated with EMS team members to develop more efficient processes for patient assessment, transportation, and transfer of care to hospital staff.
- Established and maintained strong rapport with hospital personnel to foster seamless communication in emergency situations.
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Performed advanced life support techniques such as intubation, IV access, and defibrillation when necessary to save patient lives.
- Maintained equipment readiness by regularly inspecting supplies, medications, tools, and vehicles according to established guidelines.
- Administered appropriate medications and treatments for various medical conditions, contributing to better patient outcomes.
- Assisted physicians in stabilizing critical patients upon arrival at the hospital setting, ensuring smoother transition into advanced care.
Phlebotomist
CMC-University
09.2003 - 06.2010
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
Education
Emergency Medical Technician-Paramedic -
Rowan Cabarrus Community College
Salisbury, NC03-2021
Emergency Medical Technician -
Rowan Cabarrus Community College
Salisbury, NC03-2019
Phlebotomy -
Carolinas College of Health Sciences
Charlotte, NC08-2003
Certified Medical Assistant -
Carolinas College of Health Sciences
Charlotte, NC01-2003
Certified Nursing Assistant -
Carolinas College of Health Sciences
Charlotte, NC11-2002
Skills
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- CPR
- Immunization administration
- First aid
- Medical supply inventory
Certification
American Heart Association (CPR & AED), National TIM Training Certificate,
NAEMT-EMS Vehicle Operation Safety,
FEMA IS-00100.c, FEMA IS-00200.c, FEMA IS-00700.b, FEMA IS-00800.d
Timeline
Medical Assistant
Southern Oncology Specialists
07.2024 - Current
Paramedic
Pinnacle Urgent Care
06.2011 - 04.2020
Phlebotomist
CMC-University
09.2003 - 06.2010
Emergency Medical Technician-Paramedic -
Rowan Cabarrus Community College
Emergency Medical Technician -
Rowan Cabarrus Community College
Phlebotomy -
Carolinas College of Health Sciences
Certified Medical Assistant -
Carolinas College of Health Sciences
Certified Nursing Assistant -
Carolinas College of Health Sciences