Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Heather Wallace

Charlotte

Summary

Dynamic professional with extensive background in customer service and team collaboration, particularly at Bonefish Grill Restaurants. Demonstrated expertise in cocktail preparation and employee training, elevating service quality and guest satisfaction. Acknowledged for exceptional problem-solving skills and unwavering commitment to operational excellence, consistently achieving outstanding results in high-pressure environments..

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender/Server

Bonefish Grill Restaurants
Matthews
10.2023 - Current
  • Prepared and served various cocktails and beverages to customers.
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Engaged with customers, providing exceptional service and drink recommendations.
  • Collaborated with kitchen staff for timely food and drink service.
  • Assisted in training new bartenders on tools and procedures.
  • Processed payments accurately using POS system.
  • Resolved customer complaints professionally to enhance satisfaction.
  • Participated in team meetings to discuss service enhancements and guest feedback.

Manager

The Bridge Restaurant
Indian Trail
08.2022 - 10.2023
  • Managed inventory levels and ordered supplies to maintain optimal stock at all times.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Trained new employees on service standards and operational procedures for consistency.
  • Monitored staff performance and addressed issues to enhance productivity.
  • Enforced customer service standards and resolved problems, ensuring quality service delivery.
  • Completed opening, closing, and shift change functions to uphold operational standards daily.
  • Provided leadership during organizational changes or crisis situations to maintain stability.
  • Analyzed customer feedback data to devise action plans for service improvement.

Caretaker

Family Members
Monroe
03.2022 - 08.2022
  • Provided companionship and emotional support to enhance overall well-being.
  • Coordinated transportation for family members to appointments and social events.
  • Monitored medication schedules to ensure timely administration and compliance.
  • Organized healthcare schedules and appointments for family members.
  • Communicated effectively with family regarding care routines and concerns.
  • Assisted with daily living activities and personal care tasks.
  • Performed light housekeeping duties, including laundry and meal preparation.

Grocery Delivery Driver

Shipt
06.2018 - 12.2020
  • Efficiently delivered groceries to customers' homes using company app.
  • Communicated with customers to ensure satisfaction and resolve concerns.
  • Navigated routes with GPS technology to optimize delivery times.
  • Accurately selected and packed items for delivery, managing inventory effectively.
  • Maintained vehicle cleanliness while adhering to safety protocols during food handling.
  • Adapted swiftly to changes in orders or customer requests during deliveries.
  • Provided feedback on delivery operations to improve service quality and efficiency.
  • Loaded grocery bags into delivery vehicle for timely distribution.

After-School Teacher

Metrolina Christian Academy
Indian Trail
08.2012 - 08.2017
  • Supervised daily activities, fostering student engagement in after-school programs.
  • Developed and executed lesson plans that encouraged creativity and critical thinking.
  • Maintained a safe, supportive environment for all participating students.
  • Coordinated with parents to address student needs and provide progress updates.
  • Collaborated with teachers to align after-school curriculum with classroom instruction.
  • Implemented behavior management strategies to cultivate a positive learning atmosphere.
  • Assisted students with homework assignments and projects to enhance academic success.
  • Encouraged positive behavior through rewards and incentives, promoting overall engagement.

Education

Associate of Arts - English

Central Piedmont Community College
Charlotte, NC
05-2019

Associate of Arts - Musical Theater

South Piedmont Community College
Monroe
01-2018

Bachelor of Arts - English and Philosophy

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Cocktail preparation
  • POS system operation
  • Inventory management
  • Customer service and support
  • Employee training and development
  • Menu knowledge and memorization
  • Time management
  • Communication skills
  • Problem solving
  • Outgoing personality
  • Patience and tolerance
  • Team collaboration
  • Identification verification
  • Service quality
  • Coaching and mentoring

Affiliations

  • Baking
  • Writing essays & poetry
  • Traveling
  • Cooking with my Husband
  • Frolicking with my dogs
  • Karaoke & Performing Arts

Accomplishments

  • Angler of the Month April 2024

Certification

  • ServSafe Certification (passed the test 2023)

Timeline

Bartender/Server

Bonefish Grill Restaurants
10.2023 - Current

Manager

The Bridge Restaurant
08.2022 - 10.2023

Caretaker

Family Members
03.2022 - 08.2022

Grocery Delivery Driver

Shipt
06.2018 - 12.2020

After-School Teacher

Metrolina Christian Academy
08.2012 - 08.2017

Associate of Arts - English

Central Piedmont Community College

Associate of Arts - Musical Theater

South Piedmont Community College

Bachelor of Arts - English and Philosophy

University of North Carolina At Charlotte

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Heather Wallace