Heather Vance

Lexington

Summary

Proven CSR with a track record of enhancing customer satisfaction at Liberty Medical Specialties through exceptional complaint handling and CRM software proficiency. Skilled in maintaining professionalism in high-pressure situations, ensuring swift resolution and fostering customer loyalty. Demonstrates strong empathy and active listening, significantly improving client relationships.

Overview

years of professional experience

Work History

CSR

Liberty Medical Specialties

02.2022 - Current

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Verifying insurance and collecting medical records.
Making orders and verification of Pars for the medical coverage for Durable Medical Equipment
Assisting and Supply patients in a quick turnaround time.

CSR

Family Medical Specialists

03.2019 - 02.2022

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Verifying insurance and collecting medical records.
Making orders and verification of Pars for the medical coverage for Durable Medical Equipment
Assisting and Supply patients in a quick turnaround time.

Education

North Davidson High School

Welcome NC

05.2010

Skills

Call center experience
Customer focus

Complaint handling
CRM software

Timeline

CSR