Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

HEATHER SANDUSKY

Wilmington

Summary

Transformational Learning & Development Leader with 15+ years of experience driving enterprise learning strategy across global BPO environments. Recognized for building scalable talent ecosystems, embedding AI-enabled coaching strategies, and fostering cultures of continuous growth and leadership readiness. Adept at aligning workforce capability initiatives to business outcomes, improving performance metrics, and accelerating internal mobility. A collaborative executive who champions innovation, operational excellence, and human-centered leadership.

Overview

16
16
years of professional experience

Work History

Vice President, Training

Transparent BPO
08.2022 - Current
  • Architected and implemented an integrated learning culture, driving continuous improvement and workforce agility.
  • Introduced AI-driven coaching tools and learner engagement analytics, enhancing personalization and performance visibility.
  • Scaled onboarding and leadership programs, improving speed-to-proficiency by 12% and internal promotion rates by 18%.
  • Spearheaded enterprise digital learning modernization, delivering scalable, mobile-first training solutions.
  • Partnered cross-functionally to optimize new hire throughput >85%, aligning recruitment, training, and operational readiness.

Program Manager, Southeast Region

Matrix Providers
08.2021 - 07.2022
  • Directed end-to-end staffing alignment with DOD protocols, ensuring full contract compliance and readiness.
  • Strengthened veteran support operations by streamlining onboarding and procedural adherence.
  • Served as key liaison between clinical talent, military leadership, and internal teams to ensure service continuity.

Vice President, Operations Training

Alorica
01.2010 - 07.2021
  • Designed and led rollout of a global On-the-Job Training Playbook, reducing ramp time and increasing target achievement by 10 basis points.
  • Deployed early-stage engagement analytics in new hire programs, decreasing early attrition by 5 basis points.
  • Created a trainer performance scorecard to enhance accountability and elevate training outcomes.
  • Produced annual strategic training plans aligned to client KPIs, supporting multimillion-dollar business growth.
  • Directed global stakeholder alignment on curriculum design, quality assurance, and leadership readiness initiatives.

Education

Lean Six Sigma Green Belt -

University of Central Florida
01.2013

Skills

  • Organizational Learning Strategy
  • Executive Leadership Development
  • AI-Enabled Coaching & Insights
  • Workforce Transformation
  • Culture & Change Leadership
  • Performance Enablement
  • Talent Acceleration
  • Instructional Systems Design
  • Global L&D Operations
  • Digital Learning Ecosystems
  • LMS & Tech Implementation

Affiliations

  • Member, Association for Talent Development (ATD)
  • Member, CCW Women

Timeline

Vice President, Training

Transparent BPO
08.2022 - Current

Program Manager, Southeast Region

Matrix Providers
08.2021 - 07.2022

Vice President, Operations Training

Alorica
01.2010 - 07.2021

Lean Six Sigma Green Belt -

University of Central Florida

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HEATHER SANDUSKY