Heather Roseberry
Lexington
Summary
hey! i am very outgoing! good with communication and decision making! hardworking!
Overview
8
8
years of professional experience
Work History
Sales Team Leader
Belk
Lexington
11.2022 - Current
- Recognized employee achievements and rewarded top performers.
- Provided ongoing training and development opportunities for team members.
- Organized special events such as trade shows or conferences.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Conducted regular meetings with team members to review goals and objectives.
- Assisted with hiring new sales personnel as needed.
- Operated register, handled cash and processed credit card transactions.
Data Entry Clerk
Leggett & Platt
Lexington
12.2019 - 10.2023
- Assisted colleagues with resolving any issues related to data entry operations.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Utilized specialized software applications related to the job role.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Tool Maker
Uwt
Lexington
01.2022 - 11.2022
- Performed precision machining operations on lathes, mills, and grinders to manufacture parts for various tools.
- Assisted in the design of jigs, fixtures and gauges used for machining operations.
- Recommended changes or modifications in existing tool designs based on results from testing sessions.
- Followed standard operating procedures for each job assignment ensuring accuracy of product quality.
- Set up and correctly operated tool room machines and equipment.
- Placed new supply orders for parts and tools.
- Used designing templates and jigs to promote accurate parts fabrication.
Waitress
Christos
Lexington
06.2017 - 02.2019
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
High School Diploma -
Central Davidson High School
Lexington, NC07-2019
Skills
- Team leadership
- Customer service
- Sales strategy
- Conflict resolution
- Performance management
- Communication skills
- Goal setting
- Collaboration
- Coaching techniques
- Time management
- Sales presentations
- Sales coaching
- Account penetration
- Sales analytics
- Business development
- Decision-making
- Self motivation
- Excellent communication
- Multitasking
Timeline
Sales Team Leader
Belk
11.2022 - Current
Tool Maker
Uwt
01.2022 - 11.2022
Data Entry Clerk
Leggett & Platt
12.2019 - 10.2023
Waitress
Christos
06.2017 - 02.2019
High School Diploma -
Central Davidson High School