Heather Roode
Charlotte
Summary
Professional with strong background in hospitality experience. Event Director consistently delivering seamless and memorable experiences. Proven track record in managing logistics, vendor relations, and guest services, consistently meeting and exceeding expectations. Highly adaptable and reliable, known for effective team collaboration and achieving results. Skilled in project management, communication, and problem-solving, ensuring successful and impactful events.
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Skilled in analyzing social media metrics and optimizing campaigns for greater reach and impact.
My strongest trait has always been providing a superior service experience, while networking and cultivating new relationships, which comes naturally to me. I thrive in a goal oriented environment, and excel at adapting and finding ways to provide administrative and operational solutions in many different environments.
Overview
10
10
years of professional experience
Work History
Events Director
Papa Doc's Shore Club
11.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw event registration process by collecting and tracking attendee information.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
Social Media Manager
The Rose Honky Tonk
02.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Bartender / Bar Trainer
Papa Doc's Shore Club
04.2019 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Buffalo Wild Wings
03.2018 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bar Trainer
Hooters
10.2014 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
The Kings Academy
West Palm Beach05-2006
Skills
- Customer service
- Detail-oriented
- Exceptional organization
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Guest management
- Team leadership
Timeline
Social Media Manager
The Rose Honky Tonk
02.2024 - Current
Events Director
Papa Doc's Shore Club
11.2022 - Current
Bartender / Bar Trainer
Papa Doc's Shore Club
04.2019 - 08.2024
Bartender
Buffalo Wild Wings
03.2018 - 03.2019
Bar Trainer
Hooters
10.2014 - 02.2018
High School Diploma -
The Kings Academy
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