Heather Rogers
Elizabethtown
Summary
Dynamic professional seeking a full-time role that provides engaging challenges and opportunities for growth. Strong interpersonal skills, effective time management, and problem-solving expertise drive success in collaborative environments. Committed to delivering high-quality results while adapting to evolving demands. Eager to contribute to a team that values innovation and excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
SPE Customer Service PR
Cognizant
07.2025 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Collaborated effectively within a team environment to deliver support and guidance.
- Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
- Facilitated daily operations by collaborating effectively with team members.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Worked flexible hours across night, weekend, and holiday shifts.
- Streamlined time management strategies to guarantee on-time task completion.
- Demonstrated exceptional organizational skills and attention to detail while maintaining a strong work ethic.
- Ensured meticulous attention to detail in assignment completion.
- Applied critical thinking to analyze complex problems and assess viable solutions.
- Cultivated and sustained professional relationships through effective communication and collaboration.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Customer Service Representative
Lineage Logistics
02.2003 - 07.2025
- Works directly under operation management team to ensure all freight is received and shipped on time and to correct designations.
- Provide excellent customer services to all visitors, vendors, and potential employees.
- Generate and maintain records of all outbound and inbound shipments received in warehouse inventory.
- Schedule 20-30 daily appointments for all domestic inbound and outbound orders. Answer multiple phone system, email, scan, and upload appropriate documents to customers.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Office Manager
Lineage Logistics
08.2018 - 03.2019
- Oversaw office and warehouse inventory activities by ordering and requisitions and stocking and shipment receiving.
- Accounts Payable for warehouse billing.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Performed Payroll and set weekly schedules for 14 team members
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Dietary Aide
Sunbridge Nursing Home
05.2002 - 01.2004
- Executed meal preparation and service of nutritious dishes aligned with dietary guidelines and resident preferences.
- Assisted nursing staff in managing residents' dietary restrictions and special requests efficiently.
- Oversaw cleanliness and organization of kitchen and dining areas to uphold health compliance standards.
- Collaborated with team members to optimize meal delivery processes, enhancing resident satisfaction.
- Maintained cleanliness and organization of all kitchen areas to ensure a safe working environment.
- Operated commercial dishwasher to efficiently clean plates, cups, serving utensils, and kitchen equipment.
- Optimized kitchen operations by maintaining a clean and organized workspace to facilitate timely meal production and delivery.
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen facilities.
- Monitored food inventory, ensuring timely restocking of essential supplies.
- Collaborated with nursing staff to address specific dietary needs of residents.
- Trained new dietary aides on proper food handling and safety protocols.
- Implemented improvements to meal service efficiency, enhancing resident satisfaction.
- Led team meetings to discuss menu changes and gather feedback from staff.
- Developed streamlined processes for meal preparation, reducing waste and improving delivery times.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
Receptionist
Whiteville Urgent Care
05.2000 - 12.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Utilized electronic health record systems to maintain accurate patient information and streamline workflows.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Textile Worker
Whiteville Apparel
07.1996 - 02.1999
- Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products
- Trimmed edges of cut or torn fabric and stitched together using scissors or knife
- Complied with company policies, shop regulations and legal requirements
Education
Associate of Applied Science - Office System Technology
Bladen Community College
Dublin, NC05-2003
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Microsoft Office Programs
- Sap Application
- Typing skilled 55 wpm
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
Accomplishments
- Employee of the year 2006 Lineage Logistics
- Employee of the Month May 2014 Lineage Logistics
- Served on Engagement Team 2017
- Employee of the Month September 2021
- Recognized by management for trusted team member December 2021
Certification
- Licensed North Carolina Life Insurance 2 years
Timeline
SPE Customer Service PR
Cognizant
07.2025 - Current
Office Manager
Lineage Logistics
08.2018 - 03.2019
Senior Customer Service Representative
Lineage Logistics
02.2003 - 07.2025
Dietary Aide
Sunbridge Nursing Home
05.2002 - 01.2004
Receptionist
Whiteville Urgent Care
05.2000 - 12.2001
Textile Worker
Whiteville Apparel
07.1996 - 02.1999
Associate of Applied Science - Office System Technology
Bladen Community College