Heather R. McCormack
Asheville
Summary
Dynamic Epic Optimization Specialist with proven leadership in enhancing user engagement at Pardee UNC Health Care. Expert in curriculum design and EHR implementation, driving significant improvements in documentation accuracy and workflow efficiency. Adept at cross-functional collaboration, fostering a culture of continuous learning and system adoption across diverse clinical teams.
Overview
15
15
years of professional experience
Work History
Epic Optimization Specialist
Pardee UNC Health Care
Hendersonville
01.2018 - Current
- Led Epic Ambulatory training and optimization initiatives, enhancing user engagement across multi-specialty physician network.
- Design and deliver customized training for providers, clinical staff, and administrative teams, resulting in measurable improvements in documentation accuracy and workflow efficiency.
- Developed and managed Epic Super User Program, cultivating champions that facilitated knowledge transfer and increased system adoption.
- Create training materials, workflow tip sheets, and smart templates, optimizing Epic functionality and reducing end-user errors.
- Collaborated with cross-functional teams on upgrades and new module implementations, ensuring successful Go-Live events across UNC Health system.
Epic Super User / Certified Medical Assistant
Pardee UNC Health Care
Hendersonville
01.2017 - 01.2018
- Acted as Epic Super User, training new hires and coaching clinical staff on efficient workflows and accurate documentation.
- Led CMA clinic operations across primary care, urgent care, and multi-specialty practices, enhancing patient care delivery and operational oversight.
- Supported providers with patient triage, authorizations, and clinical procedures, contributing to high patient satisfaction scores.
Implementation Specialist / Training Supervisor
Allergy Partners
Asheville
01.2014 - 01.2016
- Oversaw EMR implementations across 90+ practices in 18 states, coordinating multi-site Go-Lives.
- Developed project plans, timelines, and training resources to ensure smooth onboarding and transitions for 90+ practices.
- Designed and facilitated e-learning modules, webinars, and classroom training for physicians, nurses, and administrative staff, increasing adoption and compliance rates.
- Integrated third-party applications with EMR systems, improving provider efficiency and patient care delivery.
Application Analyst
Pardee Hospital
Hendersonville
01.2011 - 01.2014
- Led transition of ambulatory practices to GE Centricity EMR and PM systems, managing training and workflow optimization.
- Delivered frontline EMR support to physicians, nurses, and administrative staff across multiple specialties, enhancing user experience and operational effectiveness.
- Served as IT liaison on compliance and optimization committees, ensuring EMR configurations aligned with Meaningful Use, PCMH, and CMS guidelines to support organizational compliance.
- Developed and maintained 15+ patient portals, training staff and driving patient adoption to improve engagement and access to healthcare services.
- Administered Nuance Dragon voice recognition software, building macros and templates to streamline provider documentation.
Education
Bachelor of Health Science -
Western Governors University
12-2027
Health Information Technology -
DeVry University
02-2013
Skills
- EpicCare optimization
- EHR implementation
- Clinical informatics
- Training curriculum
- Quality reporting
- Population health programs
- Project management
- Change management
- Lean value stream certification
- Training and development
- Curriculum design
- Provider education
- Program development
- Cross-functional collaboration
- Strategic leadership
- Process improvement
Selected Career Highlights
- Directed Epic Ambulatory training initiatives at Pardee UNC Health Care, training 200+ staff annually, and improving provider adoption and efficiency across the physician network.
- Developed and managed an enterprise-wide Epic Super User Program, reducing support tickets by 30% and enhancing first-call resolution rates.
- Collaborated with Compliance, Billing, and ISD departments to align Epic functionality with regulatory requirements, ensuring ongoing compliance with CMS, PCMH, and ACO standards.
- Implemented EMR solutions for 90+ practices in 18 states at Allergy Partners, leading multi-site implementations and training 1,000+ staff on workflows, documentation, and e-prescribing.
- Served as project lead for migration of multiple ambulatory practices at Pardee Hospital to GE Centricity, including development of 15+ patient portals, boosting patient engagement and portal adoption rates.
Core Leadership Strengths
EpicCare Ambulatory & Cadence Optimization, Adult Learning & Curriculum Design, Super User Program Development, Onboarding & Provider Education, Workflow Redesign & Transformation, EHR Implementation & Optimization, Quality Metrics & CMS/ACO Reporting, Population Health & PCMH/FQHC Programs, Project Management & Go-Live Leadership, Cross-Functional Collaboration, Change Management & Staff Engagement, Certified Lean Value Stream (Yellow & Purple Belts)
Timeline
Epic Optimization Specialist
Pardee UNC Health Care
01.2018 - Current
Epic Super User / Certified Medical Assistant
Pardee UNC Health Care
01.2017 - 01.2018
Implementation Specialist / Training Supervisor
Allergy Partners
01.2014 - 01.2016
Application Analyst
Pardee Hospital
01.2011 - 01.2014
Bachelor of Health Science -
Western Governors University
Health Information Technology -
DeVry University