Heather Rinehart
Belews Creek
Summary
Dynamic and results-oriented professional with a proven track record at Highmark Residential, adept in schedule management and verbal communication. Excelled in enhancing tenant satisfaction and streamlining operations, demonstrating a keen ability to manage complex tasks and foster positive customer relationships. Skilled in data entry and confidentiality handling, consistently achieving and surpassing goals.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
Professional Carpet Systems
02.2024 - 01.2025
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assistant Manager
Highmark Residential
08.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
Waitress
Walkertown Seafood Shack
09.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Robert B Glenn High School
Kernersville, NC06-2011
Skills
- Data entry
- Verbal communication
- Schedule management
- Billing and invoicing
- Scheduling appointments
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Inventory management
- Telephone reception
- Customer engagement
- Reception management
Timeline
Office Administrative Assistant
Professional Carpet Systems
02.2024 - 01.2025
Assistant Manager
Highmark Residential
08.2022 - 02.2024
Waitress
Walkertown Seafood Shack
09.2020 - 08.2022
High School Diploma -
Robert B Glenn High School
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