Heather Propsom
Asheville
Summary
Dedicated and detail-oriented professional with a robust background in library science, education and literacy, demonstrating flexibility and reliability across diverse community-facing environments. Proven expertise in patron assistance, driven by a passion for connecting individuals with useful resources. Committed to leveraging these strengths to enhance patron satisfaction and contribute significantly to branch success.
Overview
21
21
years of professional experience
Work History
Pre-School Substitute Teacher/ Floater
Asheville City Schools
03.2021 - Current
- Provided teacher support for several preschool classrooms across Asheville City Schools
- Created and led group story times, art projects, classroom displays and instructional materials for teachers
- Worked well with a wide variety of personalities and ages to create a positive learning environment.
- Provided one on one support to encourage students in completion of non-preferred tasks, often literacy-based activities
- Managed classroom behavior through positive reinforcement techniques and conflict resolution strategies.
Reference and Instruction Librarian
Lenoir-Rhyne University Graduate Center
05.2018 - 01.2020
- Created strong relationships with program faculty through interviews, attending their meetings and partnering on learning objectives and learning tools for students
- Provided in-class, remote instruction, and proofreading as needed
- Staffed reference desk/office adjacent to computer lab 20+ hours per week
- Created video tutorials tailored to specific class and/or assignment needs
- Used Libguides to update and maintain Asheville library site and many Research Guides
Librarian
Alliance for Strong Families and Communities, Severson National Information Center
05.2012 - 04.2018
- Managed key projects such as digital library migration, implementation of new cataloging practices as well the creation of new library web experience
- Responding to member research requests in a broad range of health and human services topics
- Orienting staff and members in using library resources
- Initiated and managed volunteer program for library
- Cataloging materials into our member material repository
- Involved in the production of several knowledge assets: bibliographies, subject pages, webinars, issue briefs, case studies, reports, marketing materials
- Used Sharepoint sites to manage daily work, reference requests, and group projects
Reception, Data Entry Assistant
UW-Milwaukee Graduate Student Services
10.2010 - 06.2012
Circulation Assistant, Fieldwork –Intern
Eckstein Law Library
06.2011 - 08.2011
Buyer, Pricing Administration
The Boelter Companies
09.2007 - 05.2010
Library Assistant in Current Periodicals and Microforms, Shelving
UWM Libraries
12.2004 - 06.2007
Education
Masters of Library and Information Studies -
University of WI – Milwaukee
Milwaukee, WI05.2012
Bachelors of Science - Information Science & Technology and Philosophy
University of WI – Milwaukee
Milwaukee, WI05.2008
Skills
- Strong written and verbal communication
- Excels in adopting new technologies
- Canva proficient - graphic design
- Creates and fosters strong relationships with community and staff
- Effective team collaborator
Affiliations
Society of Children's Book Writers and Illustrators - Member
Timeline
Pre-School Substitute Teacher/ Floater
Asheville City Schools
03.2021 - Current
Reference and Instruction Librarian
Lenoir-Rhyne University Graduate Center
05.2018 - 01.2020
Librarian
Alliance for Strong Families and Communities, Severson National Information Center
05.2012 - 04.2018
Circulation Assistant, Fieldwork –Intern
Eckstein Law Library
06.2011 - 08.2011
Reception, Data Entry Assistant
UW-Milwaukee Graduate Student Services
10.2010 - 06.2012
Buyer, Pricing Administration
The Boelter Companies
09.2007 - 05.2010
Library Assistant in Current Periodicals and Microforms, Shelving
UWM Libraries
12.2004 - 06.2007
Bachelors of Science - Information Science & Technology and Philosophy
University of WI – Milwaukee
Masters of Library and Information Studies -
University of WI – Milwaukee