Heather Porterfield
Winston-Salem,NC
Summary
Experienced in leading cross-functional teams to design and implement SCORM-compliant eLearning, ILT, and VLT programs. Skilled in creating leadership training to enhance workforce performance. Proficient in using AI tools to streamline content creation and optimize project timelines. Conducted needs analyses, evaluated training effectiveness, and aligned initiatives with organizational goals. Managed multi-million-dollar budgets, mentored junior designers, and successfully launched scalable LMS platforms. Leveraged gamification and scenario-based learning techniques to drive better engagement and knowledge transfer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Instructional Systems Designer III
C2 Technologies
04.2023 - 02.2025
- Designed eLearning and virtual instructor-led courses in leadership development working with subject matter experts
- Executed detailed needs analysis to meticulously map clients’ curricula against work environment and role requirements
- Reduced development errors to
- Decreased development time by two hours through the strategic utilization of Artificial Intelligence in creating dynamic and interactive educational materials
- Mentored new/junior Instructional Systems Designers to elevate their professional performance
- Transitioned from contract to full-time status in September 2023, reflecting strong performance and critical contributions to team projects
Instructional Designer
Kick Learning
01.2023 - 04.2023
- Developed comprehensive High-Level Design documents, tailoring to fulfill specific educational and training objectives
- Created four storyboards and scripts, effectively translating complex subjects into accessible and engaging learning modules within four months
- Produced informational videos, incorporating visual and auditory elements to enhance learner engagement and retention
Manager of Online Learning
National Center on Education & the Economy
05.2013 - 12.2022
- Managed the design and development of leadership development online courses setting the standard for all online courses
- Directed project teams and managed contract instructional designers to ensure the creation of high-quality learning content
- Partnered with organizational leaders to strategically plan projects, including budget estimations and resource allocations
- Launched NCEE's first online SCORM eLearning course, setting a standard for future digital educational materials
- Exceeded industry benchmarks for start-to-completion rates in virtual courses by 36% via exceptional project leadership and execution
- Increased learner retention rates by 10.5 points within eight weeks through innovative instructional design strategies in facilitator-led online learning environments
- Eliminated user errors across 16K+ learners within six weeks of launching a new Learning Management System by implementing rigorous testing protocols and gathering comprehensive user feedback
Instructional Systems Designer, Sales
Volvo Group Trucks North America
04.2011 - 05.2013
- Oversaw the design and development of instructional content while ensuring adherence to established educational standards and business goals
- Performed complete front-end needs analyses for course and curriculum projects, aligning educational materials with prevailing business objectives
- Utilized Kirkpatrick's Four Levels of Evaluation to assess the effectiveness and impact of training programs
- Improved parts delivery times by reorganizing the warranty parts room, streamlining processes and enhancing service quality
- Reduced managed time by 10% and increased overall project coordination by implementing a project management online application
- Enhanced operational efficiency and cost-effectiveness by designing courses that achieved Level 3 and Level 4 results, including a $15K savings in parts orders for a dealership
Lead Manager Talent Development/LMS Administrator
RAI Services Company
03.2008 - 04.2011
- Led the design and development of comprehensive courses and curriculums for RAI employees, focusing on leadership development to align with strategic business objectives
- Managed the selection and oversight of external vendors for specialized content development and ensured the localization of courses for global employee engagement
- Provided exceptional assistance to the FDA team in planning for regulation implementation
- Achieved zero system errors during administration by successfully selecting, implementing, and managing a CFR21 Part 11 compliant Learning Management System (LMS)
Education
Doctoral Coursework - Education
Capella University
Minneapolis, MNMaster of Arts - Education/eEducation
University of Phoenix
Phoenix, AZMaster of Arts - Illustration
Syracuse University
Syracuse, NYBachelor of Fine Arts - Design
University of North Carolina
Skills
- Proficient in ADDIE Model Implementation
- E-Learning, ILT, and VLT Design and Development
- Adult Learning Theory
- Storyboarding/Video Scripting
- Learning Management Systems (SaaS/SCORM) Administration
- Curriculum Design and Development
- Project Management/Agile Methodologies
- Strategic/Critical Thinking
- Strong and Creative Problem-Solving Skills
- Coaching/Mentoring
- Adobe Creative Suite
- Adobe Captivate
- Articulate 360 (Storyline/Rise)
- Artificial Intelligence
- Technical Writing
- Quality Review
- Vendor Management/Client Consulting
- Communication
- Section 508/Accessibility
- Time Management
- Training evaluation
- Collaborative learning
- Adaptive learning
- Interactive learning
- Learning analytics
- Microlearning/Simulation design
- Needs assessment
Certification
- Certified Professional in Talent Development (CPTD), Expected 2026
- Certified Professional in Learning and Performance (CPLP), 06/01/16 - 12/01/19
Affiliations
- Association of Talent Development
- The Learning Guild
Timeline
Instructional Systems Designer III
C2 Technologies
04.2023 - 02.2025
Instructional Designer
Kick Learning
01.2023 - 04.2023
Manager of Online Learning
National Center on Education & the Economy
05.2013 - 12.2022
Instructional Systems Designer, Sales
Volvo Group Trucks North America
04.2011 - 05.2013
Lead Manager Talent Development/LMS Administrator
RAI Services Company
03.2008 - 04.2011
Master of Arts - Illustration
Syracuse University
Bachelor of Fine Arts - Design
University of North Carolina
Doctoral Coursework - Education
Capella University
Master of Arts - Education/eEducation
University of Phoenix
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