Heather Pittman
Leland
Summary
Detail-oriented Patient Services Coordinator Lead with over 15 years of experience in healthcare. Skilled in facilitating communication, training staff, and coordinating referrals, consistently driving improvements in patient satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Patient Services Coordinator Lead
Novant Health Maternal Fetal Medicine
Wilmington
01.2011 - Current
- Coordinate patient scheduling and manage appointment logistics to optimize clinic workflow.
- Facilitate communication between patients and healthcare providers, enhancing patient experience and satisfaction.
- Train new staff on operational procedures, ensuring adherence to best practices in patient services.
- Developed and maintain relationships with referring physicians to improve referral processes and collaboration.
- Maintain comprehensive workqueues, schedules and templates to ensure efficient office workflow.
Senior Patient Experience Representative
Glean Meade OB/GYN
Wilmington, NC
01.2011 - 2020
- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Addressed patient inquiries and concerns to enhance overall satisfaction.
- Coordinated appointment scheduling across multiple platforms for optimal efficiency.
- Collaborated with medical staff to streamline communication and improve patient flow.
- Trained new staff on best practices in patient interaction and support protocols.
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
TANNING SALONG MANAGER
Afterglow Tanning
Leland, NC
12.2005 - 01.2011
- Led daily operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on tanning procedures and safety protocols.
- Developed and implemented marketing strategies to increase client retention.
- Oversaw inventory management, ensuring adequate stock levels of products and supplies.
- Facilitated efficient communication by answering a high volume of calls and coordinating appointments.
Education
Associate of Science - Business Management
Miller-Motte College
Wilmington04-2008
Skills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Customer service
- Problem-solving
- Referral coordination
Timeline
Patient Services Coordinator Lead
Novant Health Maternal Fetal Medicine
01.2011 - Current
Senior Patient Experience Representative
Glean Meade OB/GYN
01.2011 - 2020
TANNING SALONG MANAGER
Afterglow Tanning
12.2005 - 01.2011
Associate of Science - Business Management
Miller-Motte College