Heather Parker

Resourceful and resilient professional systematic about pursuing revenue opportunities and capturing new business with multifaceted strategies. Born connector and leader with proven analytical abilities and clear understanding of industry customers. Communicative and patient with exceptional leadership and teamwork skills.

• Speech Language Pathologist, North Carolina State License
• ASHA (American Speech-Language-Hearing Association)
• Adult, Child, Infant CPR & AED, BLS Certified
• Lean Six Sigma Yellow Belt Certification

• Regional Sales Director, Patheous Health (formerly Carolina Speech Pathology), NC, 02/24, Present, Led the successful rollout of mobile Modified Barium Swallow Studies, introducing a new service offering to improve patient care and expand the company portfolio., Partnered with rehabilitation centers, hospitals, and assisted living facilities to provide onsite fiberoptic endoscopic evaluation of swallowing (Fees)., Negotiated new contracts and secured business with new partners, increasing service accessibility and revenue streams., Managed 800 active accounts across five metropolitan service areas, ensuring consistent and high-quality service delivery., Drove 50% growth in service adoption, achieving significant increase in both utilization and client satisfaction., In-service training and ongoing education programs, enhancing team knowledge and supporting the continuous development of clinical and operational staff.
• Account Executive, Carolina Speech Pathology, NC, 07/23, 02/24, Partnered with rehabilitation centers, hospitals, and assisted living facilities to provide onsite Fiberoptic Endoscopic Evaluation of Swallowing (FEES), offering a critical service for patient care., Managed existing business and negotiated new contracts to expand service offerings across five metropolitan service areas, contributing to business growth and strengthened relationships., Cultivated long-term partnerships with healthcare providers, ensuring continuous access to advanced diagnostic tools and services.
• Speech Language Pathologist & Assistant Director, Synchrony Rehabilitation, NC, 08/22, 07/23, Evaluated and provided treatment for conditions including cognitive impairments, voice disorders, dysphagia, and motor speech impairments., Worked closely with families, doctors, and other healthcare professionals to provide holistic care and meet patient needs., Developed comprehensive written documentation, including daily notes, re-assessments, re-certifications, and evaluation reports, utilizing both electronic and manual formats., Actively participated in morning meetings with the care team to ensure coordinated resident care., Managed insurance authorizations to secure necessary therapy services for patients., Collaborated with executive directors, nursing staff, and the broader care team to identify and address patient needs., Facilitated cross-referrals and collaborated with multidisciplinary teams to ensure comprehensive treatment plans., Managed and developed a caseload based on patient needs, ensuring timely assessments and treatment plans., Provided telehealth services as needed to reach patients in remote locations or those requiring virtual care options.
• Travel Speech Language Pathologist, Anders Group with Functional Pathways, NC/SC, 12/21, 06/22, Evaluated and treated patients with a variety of conditions, including dysphagia, cognitive impairments, motor speech disorders, communication challenges, and voice disorders in skilled nursing and assisted living facilities., Conducted thorough assessments for Section K and BIMS, contributing to comprehensive care planning and documentation., Assisted in Fiberoptic Endoscopic Evaluation of Swallowing (FEES) procedures and provided expert interpretation to support diagnostic and treatment decisions., Delivered tailored education to patients, caregivers, and families, empowering them to manage conditions and enhance patient outcomes., Fostered strong collaboration with the rehabilitation team and physicians, ensuring coordinated care and comprehensive treatment plans across multidisciplinary teams.
• Speech-Language Pathologist & Quality Clinical Team Lead, Bayada Home Healthcare - Geriatrics, NJ, Ocean County, Burlington County, 04/17, 10/21, Led clinical team to ensure adherence to state requirements, conducting QA chart audits and overseeing quarterly education sessions to maintain high standards of care., Managed key metrics such as hospitalization rates, star ratings, and outcome measures to improve service delivery and patient outcomes., Utilized QAPI, PDSAs, STARS, and OASIS review to drive continuous improvements in clinical practice., Evaluated and provided treatment for a wide range of disorders, including cognitive impairments, dysphagia, head and neck cancer, and motor speech disorders., Provided services in independent living and assisted living settings, collaborating with a diverse patient population., Worked closely with families, doctors, and other multidisciplinary teams during PDPM meetings, ensuring comprehensive care plans for patients., Developed detailed written reports, including daily notes, re-assessments, re-certifications, and evaluation reports.
• Clinical Experience | Speech-Language Pathologist (PRN), Ageility Rehabilitation - Geriatrics, West Windsor, NJ, 06/21, 10/21, Evaluated and treated patients predominantly for cognitive impairments, voice disorders, dysphagia, and motor speech impairments., Worked closely with families, doctors, and interdisciplinary professionals to ensure comprehensive care and treatment planning., Developed detailed daily notes, re-assessments, re-certifications, and evaluation reports in both electronic and manual formats.
• Clinical Experience | Speech-Language Pathologist (PRN), Reliant Rehabilitation - Geriatrics, Cinnaminson, NJ, 12/19, 10/21, Evaluated and provided treatment primarily for cognitive impairments, dysphagia, and motor speech disorders., Worked in partnership with families, doctors, and other healthcare professionals to develop comprehensive care plans tailored to each patient's needs., Produced clear and detailed daily notes, re-assessments, re-certifications, and evaluation reports.
• Clinical Fellowship | Speech-Language Pathologist, Genesis Rehab Services, Voorhees, NJ, 02/16, 03/17, Evaluated and treated patients predominantly for cognitive impairments, dysphagia, and motor speech disorders., Worked across various units including sub-acute, homestead, dementia, and long-term care., Completed bedside Fiberoptic Endoscopic Evaluation of Swallowing (FEES) studies., Delivered individual, concurrent, and group therapy to meet patient-specific needs., Worked closely with families, doctors, and other interdisciplinary professionals to create and implement individualized treatment plans.

• Matrix
• NetHealth
• Homecare Homebase
• Casamba
• Point Click Care
• SHP (Strategic Healthcare Programs)
• Zoho
• Daylite
• Schedulo