Heather O'Brien
New Bern
Summary
A tenacious and creative problem solving special needs caregiver and entrepreneur with 24 years of experience working with 4 children encumbered with a multitude of special needs ranging from autism, speech impediments, ADHD, bipolar disorder, and depression.
Overview
27
27
years of professional experience
Work History
Homemaker & Special Needs Caregiver
Private Estate
05.1998 - Current
- Managed all aspects of household affairs for 4 children, all with special needs, while husband, a US Marine Corps MARSOC, was forward deployed
- Managed multiple schedules for a household of two adults and 4 special needs children
- Create a daily task list, arrange meetings, and schedule appointments
- Establish weekly/ monthly budgets for utilities, food, necessities and leisure activities
- Coordinate medical appointments for all family members and follow-up with health care providers
- Maintain all financial accounts
- Collaborate with multiple behavior specialists and therapists to create and implement dynamic routines, activities, and tasks to improve cognitive and speech abilities for children
- Created and taught alternative lesson plans while homeschooling, due to Covid
Cashier
Publix Supermarket
10.2022 - 04.2024
- Assist customers in the in-store check-out process
- Register sales: Scan items and total purchases
- Process payments: Accept cash and credit card payments
- Provide change: Give the correct amount of change
- Issue receipts: Provide a receipt to every customer
- Resolve complaints: Help customers with questions or concerns
- Maintain inventory: Stock shelves and keep records of inventory
- Process returns and exchanges: Handle merchandise returns and exchanges
- Follow store procedures: Follow store policies and procedures regarding coupons, gift cards, or the purchase of specific items
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Contracting Representative
Fortay Roofing
12.2018 - 03.2019
- Oversaw all aspects of contracting and sales operations in Onslow County, NC
- Provided senior staff with all contracts and subsequent schedule of jobs to be executed
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Owner/Operator
Total Clean Freak
10.2010 - 12.2013
- Manage all aspects of the business including hiring/firing, contract negotiations, payroll, bookkeeping, and working with inspection officials on all jobs
- Responsible for bookkeeping & accounts tracking to ensure all accounts remain balanced
- Tracked inventory and supplies
- Responsible for reordering supplies and negotiating discounts for bulk orders
- Maintaining a timesheet with mileage, hours cleaning, invoice amount, and cash or check
- Coordination of appointment scheduling / calendar changes and information about each clean for the day
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Phlebotomy Tech Certification -
Miller Motte Phlebotomy College
Jacksonville, NC01.2012
High School Diploma - undefined
Trinity High School
Manchester, NH05.1995
Skills
- Calendar & schedule management
- Operations management
- Negotiating
- Communication skills
- Administrative skills
- Employee scheduling
- Bookkeeping
- Client management
- Behavior disorders
- Customer relations management
Language Proficiencies
- American English, Native
- American Sign Language, Limited working proficiency
- French, Limited working proficiency
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Cashier
Publix Supermarket
10.2022 - 04.2024
Sales Contracting Representative
Fortay Roofing
12.2018 - 03.2019
Owner/Operator
Total Clean Freak
10.2010 - 12.2013
Homemaker & Special Needs Caregiver
Private Estate
05.1998 - Current
High School Diploma - undefined
Trinity High School
Phlebotomy Tech Certification -
Miller Motte Phlebotomy College
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