Heather N. Biddix
Rocky Point
Summary
Professional with strong background in nursing leadership, focused on delivering high-quality patient care and operational efficiency. Expertise in team collaboration, staff development, and resource management. Known for adaptability and achieving results in dynamic healthcare settings. Proficient in clinical skills, patient advocacy, and regulatory compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nurse Manager – Medicine II
Novant Health New Hanover Regional Medical Center
03.2024 - Current
- Strengthened frontline engagement through workflow observation and collaboration, driving policy-aligned process improvements with strong staff buy-in
- Expanded charge nurse coverage by identifying staffing gaps and training additional team members
- Co-led new nurse onboarding education, identifying learning gaps and improving early-career competency (2024)
- Leadership & Operational Impact
- Performance Improvement & Outcomes
- Quality, Safety & Innovation
- Operational Leadership
- Recognition & Engagement
Assistant Nurse Manager – Medicine II
Novant Health New Hanover Regional Medical Center
01.2024 - 03.2024
- Implemented workflow improvements that enhanced operational efficiency within the unit.
- Supervised nursing staff, ensuring adherence to best practices and high-quality patient care.
- Developed training programs for new hires, fostering a supportive learning environment.
- Collaborated with interdisciplinary teams to coordinate patient care and optimize outcomes.
Manager – Employee Health, Infection Control & Education
Novant Health Pender Medical Center
01.2023 - 12.2023
- Led operational excellence initiatives to enhance patient care processes.
- Developed training programs focused on enhancing team performance and efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented unit policies to improve operational efficiency and compliance with regulations.
- Delivered array of employee health services at company, which included health screenings and immunizations.
- Collaborated with human resources personnel to address any employee health concerns that arose.
- Served as liaison subject matter expert in communicable disease, immunization promotion, infection prevention and evidence-based best practices.
Coordinator – Employee Health & Infection Control
Novant Health Pender Medical Center
01.2019 - 01.2022
- Led hospital-wide infection surveillance, outbreak response, and policy development
- Supported DNV accreditation readiness during leadership transition (2022)
- Collaborated with HR and leadership on employee health, return-to-work programs, and workers’ compensation
- Delivered staff education on infection prevention, employee health, and safety practices
- Active member of multiple committees including Quality Management, Patient Care, and Operations
Staff Nurse (Charge Nurse)
Novant Health Pender Medical Center
01.2017 - 01.2019
- Delivered high-quality patient-centered care in fast-paced environments
- Supervised staff, coordinated care, and supported interdisciplinary collaboration
- Managed diverse patient populations including cardiac, renal, infectious, and post-surgical conditions
Education
Master of Science in Nursing - Administration & Leadership
Western Carolina University
Cullowhee, NC12-2024
Bachelor of Science in Nursing - undefined
University of North Carolina
Wilmington, NC01-2019
Associate of Applied Science in Nursing - undefined
College of the Albemarle
Elizabeth City, NC01-2017
Skills
- Staff supervision
- Critical thinking
- Quality improvement
- Department management
- Hiring and terminations
- Staff development
Accomplishments
- 2022 APIC NC Presentation on Infection Prevention in Long Term Care Facilities
- Increased discharges before 11 AM by 59% through staff education and workflow optimization
- Reduced discharge order-to-discharge time by 10%
- Improved two-hour discharge completion by 40%
- Improved Nurse Communication patient experience score to 73.29% through bedside shift report and whiteboard utilization (LEAN Green Belt)
- Achieved extended infection prevention milestones: 197 days CAUTI-free, 321 days C. diff-free, 488 days CLABSI-free
- Improved hand hygiene compliance to 84% (from 77%) through targeted coaching & competition
- Reduced total falls by ~10% and falls with injury by 50% with utilization of Falls Board initiative
- Participated in Virtual Nursing Program pilot, designing workflows and success metrics
- FTE expansion (+16.9 FTEs)
- Q2 Most Improved Patient Experience Score
- Q3 Most Improved Restfulness Score
- Unit received Q1 and Q2 Omotenashi Awards for the Acute Care Division.
- Medicine II designated as an Innovation Unit for the Coastal Region.
- Team member engagement favorability increased by 50% in 2024.
- Exceptional patient experience highlighted by a viral music video created by a patient’s spouse recognizing outstanding care on the 8th floor.
Certification
- BLS & ACLS Instructor – American Heart Association
- Certification in Infection Prevention and Control (CIC)
- Certified Medical-Surgical RN (CMSRN)
- LEAN Green Belt (2025)
- Rural Health Nurse Certification (2023)
- Advanced Stroke Life Support
- Wound, Ostomy, and Continence (WOC) Certification
- CPI Certification
- FEMA Hospital Emergency Response Training
- EPIC & Clinical Systems Training
Timeline
Nurse Manager – Medicine II
Novant Health New Hanover Regional Medical Center
03.2024 - Current
Assistant Nurse Manager – Medicine II
Novant Health New Hanover Regional Medical Center
01.2024 - 03.2024
Manager – Employee Health, Infection Control & Education
Novant Health Pender Medical Center
01.2023 - 12.2023
Coordinator – Employee Health & Infection Control
Novant Health Pender Medical Center
01.2019 - 01.2022
Staff Nurse (Charge Nurse)
Novant Health Pender Medical Center
01.2017 - 01.2019
Bachelor of Science in Nursing - undefined
University of North Carolina
Associate of Applied Science in Nursing - undefined
College of the Albemarle
Master of Science in Nursing - Administration & Leadership
Western Carolina University
AWARDS & HONORS
Novant Health Discover Award (2025), Novant Health Game Ball Award (2025), North Carolina Health Care Hero Award (2021), Nurse Excellence Award Nominee (2018), Carey LeSieur Foundation Scholarship (2015, 2016), Dean’s List, College of the Albemarle (2015)