Heather M. Riley
Asheville
Summary
- Sex Offender Specialist Probation Officer (November 2018-June 2021)
- Completion of Department of Corrections Basic Skills for Corrections Professionals, Basic Skills for Probation and Parole
- Department of Corrections, Probation and Parole Weapons Certified
- Department of Corrections, Critical Incident Negotiation Team Member
- Former Subject Matter Specialist Facilitator/Team Leader
- First Aid/CPR Certified
- Virginia Criminal Information Network (VCIN) Certified
- Highly motivated Probation & Parole Officer with 11 years of experience in the criminal justice system, specializing in case management, field supervision, offender rehabilitation, and community reintegration. Skilled in navigating complex legal and social environments to ensure compliance, enhance public safety, and support successful reentry. Recognized for strong communication, organization, and interpersonal abilities, with a collaborative, adaptable approach that fosters teamwork and drives positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Probation & Parole Officer
North Carolina Department of Adult Correction
Hendersonville, NC
08.2024 - Current
- Manage high-risk and sex offender specialty caseloads, enforcing compliance with supervision conditions and mandated treatment programs.
- Conduct comprehensive risk and needs assessments to determine appropriate supervision levels and intervention strategies.
- Develop and implement individualized case and rehabilitation plans, coordinating with treatment providers and community partners to support successful reintegration.
- Monitor compliance through home visits, employment verifications, electronic monitoring systems, and drug screenings.
- Conduct warrantless searches and respond decisively to violations and non-compliance.
- Serve as District Office Safety Officer, supporting officer safety protocols and operational readiness.
- Collaborate with law enforcement, social service agencies, and mental health providers to enhance public safety outcomes.
- Implement crisis intervention strategies to mitigate threats to community safety.
- Maintain detailed and accurate documentation of offender progress, violations, and enforcement actions.
- Testify in court regarding compliance, violations, and case status to support informed judicial decisions.
- Trained and proficient in firearms, arrest procedures, defensive tactics, OC spray, and Taser deployment consistent with use-of-force standards.
Juvenile Court Counselor
North Carolina Department of Public Safety, Division of Juvenile Justice
Hendersonville, NC
01.2024 - 08.2024
- Supervised juvenile offenders and conducted investigative assessments to determine appropriate supervision levels.
- Developed and implemented individualized treatment and intervention plans in collaboration with families, schools, courts, and community partners.
- Addressed non-compliance through corrective action, service referrals, and structured counseling to support behavioral change and accountability.
- Maintained comprehensive case documentation, prepared detailed court reports, and testified in judicial proceedings as required.
- Applied evidence-based intervention strategies to reduce recidivism and promote positive outcomes for at-risk youth.
Senior Probation & Parole Officer
Sex Offender Programs & Monitoring Unit (Special Operations) Virginia Department of Corrections
Roanoke, VA
04.2022 - 01.2024
- Supervised a specialized caseload of high-risk offenders, including Sexually Violent Predators (SVPs) on conditional release, applying evidence-based supervision strategies to enhance public safety and reduce recidivism
- Served as a senior member of the Special Operations Unit, conducting high-risk field visits, compliance searches, surveillance operations, and coordinated enforcement actions
- Utilized advanced electronic monitoring systems (GPS) to track offender movement, investigate alerts, and initiate immediate response to violations
- Conducted in-depth risk/needs assessments, developed structured supervision plans, and monitored compliance with court-ordered treatment, polygraph testing, and containment model protocols
- Led multidisciplinary collaboration with treatment providers, law enforcement agencies, The Attorney General’s Office, victim advocates, and court personnel to support violation proceedings and conditional release reviews
Probation & Parole Officer
District 15 Adult Probation
Roanoke, VA
01.2022 - 04.2022
- Enforced court-ordered supervision conditions and implemented structured supervision strategies.
- Provided daily supervision to probationers under intensive, regular, and post-release supervision classifications.
- Collaborated with probationers, district staff, and community partners to develop and manage individualized treatment and case plans.
- Responded to judicial officers’ requests for information and recommendations, testified in court proceedings, and maintained comprehensive case documentation.
- Prepared sentencing guideline recommendations and supervision plans aligned with assessed case needs.
Probation & Parole Officer
District 25 Adult Probation and Parole
Leesburg, VA
06.2021 - 01.2022
- Enforced court-ordered supervision conditions and implemented structured supervision strategies.
- Provided daily supervision to probationers under intensive, regular, and post-release classifications.
- Collaborated with probationers, district staff, and community partners to develop and manage individualized treatment and supervision plans.
- Responded to judicial officers’ requests for information and recommendations, testified in court proceedings, and maintained comprehensive case documentation.
- Prepared sentencing guideline recommendations and supervision plans aligned with assessed case needs.
Probation & Parole Officer/Sex Offender Specialist
District 15 Adult Probation and Parole
Roanoke, VA
05.2014 - 06.2021
- Enforced court-ordered supervision conditions for adult offenders, including specialized monitoring of sex offenders under structured supervision protocols.
- Supervised intensive and post-release caseloads, ensuring compliance with treatment requirements, behavioral restrictions, and registration mandates.
- Developed and implemented individualized supervision and treatment plans in coordination with containment teams, treatment providers, and community partners.
- Conducted compliance checks, field contacts, and investigations to address violations and mitigate community risk.
- Responded to judicial officers’ requests for information and recommendations, testified in court proceedings, and maintained comprehensive case documentation.
- Prepared sentencing and supervision recommendations aligned with assessed risk, treatment progress, and statutory requirements.
Youth Surveillance Officer
Roanoke County 23rd Court Services Unit
Roanoke, VA
11.2013 - 05.2014
- Supervised and monitored juvenile offenders participating in the Juvenile Alternative Detention Program (JADP).
- Installed and managed electronic monitoring equipment utilizing the VeriTracks satellite tracking system to ensure compliance.
- Conducted home, school, and community contacts to verify adherence to court-ordered conditions.
- Testified in Juvenile and Domestic Relations Court regarding compliance, violations, and case status.
Drug Court Surveillance Officer
Court Community Corrections
Roanoke, VA
02.2013 - 11.2013
- Interviewed and evaluated offenders’ substance abuse histories to determine eligibility and suitability for Drug Court participation.
- Supervised and monitored participant compliance through daily contact, structured interviews, and progress evaluations.
- Enforced court-ordered supervision conditions and implemented accountability-based supervision strategies for Drug Court participants.
- Collaborated with treatment providers and community agencies to coordinate services and support successful rehabilitation outcomes.
Asset Protection Lead/Specialist
Best Buy
Roanoke, VA
08.2012 - 11.2013
- Monitored retail operations to identify and prevent theft, fraud, and internal policy violations.
- Investigated incidents involving shoplifting, employee misconduct, and organized retail crime.
- Analyzed monthly shrink data and conducted safety and loss prevention meetings with store personnel.
- Coordinated with local law enforcement regarding criminal activity and evidence documentation.
Deputy Sheriff
Botetourt County Sheriff's Office
Fincastle, VA
10.2011 - 05.2012
- Collaborated with law enforcement personnel to maintain a safe and secure correctional facility for inmates and staff.
- Conducted routine security checks and searches of inmate housing units and common areas to prevent contraband and ensure compliance with facility regulations.
- Processed arrested individuals, completed booking procedures, conducted inmate counts, and documented intake information.
- Prepared detailed incident reports and maintained accurate agency records in accordance with departmental standards.
- Managed disruptive or combative individuals using approved control and safety protocols.
Loss Prevention Detective
Macy's
Roanoke, VA
10.2009 - 10.2011
- Protected company assets through internal and external surveillance operations and the apprehension of shoplifting suspects.
- Coordinated with local law enforcement regarding detentions, investigations, and case processing.
- Prepared detailed incident reports and preserved video evidence for criminal and civil proceedings.
- Trained in handcuffing techniques and approved use-of-force procedures to ensure safe apprehensions.
- Testified in court in support of criminal and civil cases.
Education
B.S. - Criminal Justice, Forensic Science
Radford University
Radford, VA06-2008
Skills
- Adult Probation & Community Supervision
- High-Risk & Intensive Caseload Management
- Arrests, Warrantless Searches & Field Enforcement Operations
- Crisis Intervention & De-escalation Techniques
- Courtroom Testimony & Judicial Reporting
- Risk & Needs Assessment
- Compliance Monitoring & Policy Enforcement
- Electronic Monitoring (GPS) & Case Management Systems
- Investigative Documentation & Report Writing
- Multidisciplinary Collaboration
- Defensive Tactics & Use-of-Force Training
Accomplishments
- Experience in Virginia as Critical Incident Negotiation Team Member
- Former Subject Matter Specialist Facilitator/Team Leader in Virginia
- Member, North Carolina Probation & Parole Association (NCPPA)
- Former Member, Virginia Probation & Parole Association (VPPA)
Certification
- Completion of Department of Corrections Basic Skills for Corrections Professionals
- Basic Skills for Probation and Parole
- Department of Corrections, Probation and Parole Weapons Certified
- Department of Corrections, Critical Incident Negotiation Team Member
- Former Subject Matter Specialist Facilitator/Team Leader
- First Aid/CPR Certified
- Virginia Criminal Information Network (VCIN) Certified
Timeline
Probation & Parole Officer
North Carolina Department of Adult Correction
08.2024 - Current
Juvenile Court Counselor
North Carolina Department of Public Safety, Division of Juvenile Justice
01.2024 - 08.2024
Senior Probation & Parole Officer
Sex Offender Programs & Monitoring Unit (Special Operations) Virginia Department of Corrections
04.2022 - 01.2024
Probation & Parole Officer
District 15 Adult Probation
01.2022 - 04.2022
Probation & Parole Officer
District 25 Adult Probation and Parole
06.2021 - 01.2022
Probation & Parole Officer/Sex Offender Specialist
District 15 Adult Probation and Parole
05.2014 - 06.2021
Youth Surveillance Officer
Roanoke County 23rd Court Services Unit
11.2013 - 05.2014
Drug Court Surveillance Officer
Court Community Corrections
02.2013 - 11.2013
Asset Protection Lead/Specialist
Best Buy
08.2012 - 11.2013
Deputy Sheriff
Botetourt County Sheriff's Office
10.2011 - 05.2012
Loss Prevention Detective
Macy's
10.2009 - 10.2011
B.S. - Criminal Justice, Forensic Science
Radford University