Heather Morris
Sneads Ferry
Summary
At Monticello Medical Associates, I excelled in streamlining front desk operations, enhancing efficiency by over 30%. My adeptness in organization and customer service fostered positive client relations and a welcoming environment, demonstrating my ability to manage multiple tasks with a professional demeanor. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Receptionist
Monticello Medical Associates
08.2008 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
High School Diploma -
Wayne County High School
Monticello, KY05.2003
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- File Management
- Multi-line telephone operation
- Typing Speed
- Multi-Line Telephone Systems
- Bookkeeping
- Problem-Solving
- Customer Service
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Visitor and Customer Relations
Timeline
Receptionist
Monticello Medical Associates
08.2008 - 05.2015
High School Diploma -
Wayne County High School
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