Proven in enhancing patient satisfaction and streamlining specimen processing, I leveraged my venipuncture expertise and exceptional communication abilities at Solaris Diagnostics. My adaptability and focus on quality control significantly improved efficiency and patient trust, making me a pivotal team member.
Overview
19
19
years of professional experience
Work History
Travel Phlebotomist
Solaris Diagnostics
12.2022 - Current
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Packaged and shipped specimens to central lab daily.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Used personal protective equipment correctly to protect coworkers and patients.
Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Reviewed patient records for accuracy and completeness.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Organized daily work based on collection priority.
Addressed questions and concerns to educate patients on collection process and procedures.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Conducted venipuncture and other CT procedures.
Monitored patients for reactions and verified sample quality.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
Collected blood samples in accordance with laboratory protocols and regulations.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Verified patients' identification for proper sample collection.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Verified proper storage and transportation of specimens to laboratories.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Followed established safety protocols and standards to minimize risk of infection and injury.
Assisted in training and onboarding new phlebotomists.
Reviewed and processed requisitions for laboratory tests.
Monitored supply levels and placed orders for laboratory supplies.
Participated in quality assurance and competency assessment initiatives.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Provided guidance and support to laboratory personnel.
Performed laboratory tests to assist physicians in diagnosis.
Developed and implemented strategies to improve phlebotomy processes.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Perform Covid testing, drug testing, DNA testing, urine and hair follicle testing.
Travel Phlebotomist
Mako Medical Laboratories
03.2018 - 12.2026
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Reviewed patient records for accuracy and completeness.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Organized daily work based on collection priority.
Addressed questions and concerns to educate patients on collection process and procedures.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Conducted venipuncture and other CT procedures.
Monitored patients for reactions and verified sample quality.
Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
Collected blood samples in accordance with laboratory protocols and regulations.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified patients' identification for proper sample collection.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Verified proper storage and transportation of specimens to laboratories.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Followed established safety protocols and standards to minimize risk of infection and injury.
Assisted in training and onboarding new phlebotomists.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Participated in quality assurance and competency assessment initiatives.
Monitored supply levels and placed orders for laboratory supplies.
Reviewed and processed requisitions for laboratory tests.
Provided guidance and support to laboratory personnel.
Performed laboratory tests to assist physicians in diagnosis.
Developed and implemented strategies to improve phlebotomy processes.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
WakeMed Raleigh Campus
08.2016 - 03.2018
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Centrifuged blood samples as outlined in clinical protocols.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Tracked collected specimens by initialing, dating, and noting times of collection.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Stocked phlebotomy cart or carrier with appropriate supplies.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Reviewed patient records for accuracy and completeness.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Organized daily work based on collection priority.
Addressed questions and concerns to educate patients on collection process and procedures.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Conducted venipuncture and other CT procedures.
Monitored patients for reactions and verified sample quality.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
Collected blood samples in accordance with laboratory protocols and regulations.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Verified patients' identification for proper sample collection.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Verified proper storage and transportation of specimens to laboratories.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Followed established safety protocols and standards to minimize risk of infection and injury.
Assisted in training and onboarding new phlebotomists.
Reviewed and processed requisitions for laboratory tests.
Monitored supply levels and placed orders for laboratory supplies.
Participated in quality assurance and competency assessment initiatives.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Provided guidance and support to laboratory personnel.
Performed laboratory tests to assist physicians in diagnosis.
Developed and implemented strategies to improve phlebotomy processes.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Phlebotomy Team Lead
Betsy Johnson Regional Hospital
03.2012 - 03.2014
Improved patient satisfaction by consistently providing efficient and accurate blood draws.
Enhanced team morale with effective communication and proactive problem-solving strategies.
Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
Streamlined the phlebotomy process for better time management and increased daily test completion rates.
Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.
Spearheaded process improvements that led to reduced patient discomfort during blood draws.
Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Developed training materials to ensure consistent skill development among team members.
Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
Implemented quality control measures to ensure accurate results and reduce costly errors in testing procedures.
Established strong relationships with patients through compassionate care and excellent bedside manner.
Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
Ensured proper clinical documentation by meticulously recording all relevant information for each patient encounter.
Reduced patient wait times through strategic scheduling and workflow adjustments.
Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Monitored patients for reactions and verified sample quality.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples as outlined in clinical protocols.
Used personal protective equipment correctly to protect coworkers and patients.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Organized daily work based on collection priority.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Addressed questions and concerns to educate patients on collection process and procedures.
Reviewed patient records for accuracy and completeness.
Conducted venipuncture and other CT procedures.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Monitored supply levels and placed orders for laboratory supplies.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Followed established safety protocols and standards to minimize risk of infection and injury.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Developed and implemented strategies to improve phlebotomy processes.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Participated in quality assurance and competency assessment initiatives.
Collected blood samples in accordance with laboratory protocols and regulations.
Verified patients' identification for proper sample collection.
Verified proper storage and transportation of specimens to laboratories.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Assisted in training and onboarding new phlebotomists.
Reviewed and processed requisitions for laboratory tests.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Performed laboratory tests to assist physicians in diagnosis.
Provided guidance and support to laboratory personnel.
Certified Clinical Hemodialysis Technician
Fresenius Medical Center
10.2007 - 01.2012
Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
Enhanced patient care by providing efficient and accurate hemodialysis treatments.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Cleaned and connected fistulas, grafts and catheters to prevent infection.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
Performed routine quality control and safety checks on all equipment.
Supported interdisciplinary team collaboration by sharing relevant patient information with physicians, nurses, and dietitians for comprehensive care planning.
Optimized treatment efficiency through regular equipment maintenance checks, ensuring all machines were in proper working order prior to initiating dialysis sessions.
Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
Contributed to a safe care environment through timely identification and reporting of equipment malfunctions or defects.
Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
Promoted overall clinic success by contributing ideas during staff meetings for process improvements or ways to enhance patient experience while receiving care at our facility.
Maintained compliance with state regulations governing clinical practice, adhering to organizational policies and procedures at all times during service provision.
Facilitated smooth transitions between shifts through thorough handover reports highlighting key aspects of each patient's condition and treatment progress.
Improved patient safety by keeping up-to-date with emergency protocols and participating in routine drills simulating various scenarios that could arise during the course of hemodialysis treatments.
Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Safely transported, transferred and positioned patients on chairs for treatment.
Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
Cleaned and sterilized instruments, equipment and surfaces.
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Cared for patients by providing personal assistance and ambulation.
Advised patients and families on health topics pertinent to care and treatment.
Monitored patient vital signs, lab results and other indicators of health.
Participated in hospital and clinic staff meetings to discuss patient care.
Maintained accurate patient charts and medical records.
Triaged patients in office or by phone to assess severity of conditions.
Utilized medical software to document and track patient progress.
Evaluated patient histories and medical records for accuracy and completeness.
Performed diagnostic tests and reported results to healthcare providers.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Monitored patients during surgeries and identified specific response patterns.
Assisted physicians in diagnosis and treatment of patients.
Instructed patients in at-home care and continued treatments.
Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Called patients post-procedure to inquire about status, recovery and questions.
Operated and maintained medical equipment used to diagnose and treat patients.