Heather Mclaughlin
Ellerbe
Summary
Experienced professional with excellent problem-solving skills, proficient in the treatment of a variety of patients, and providing compassionate care to patients in need. Highly motivated individual with extensive experience in providing direct patient care in hospital and long-term care settings. Demonstrated ability to work collaboratively with nursing staff, and other healthcare professionals to promote quality patient care. Eager to learn and expand my education and career goals.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Scotts tactical
rockingham
01.2016 - Current
- Managed office supplies and inventory for effective daily operations.
- Maintained filing systems to ensure organized access to information.
- Supported communication between departments to streamline workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Conducted research on various topics as requested by management.
Nursing Assistant
Sandhills Regional Medical Center
Hamlet
07.2003 - 11.2017
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Collaborated with healthcare team to implement care plans for patients.
- Documented patient care activities accurately in electronic health records.
- Participated in training new nursing assistants on protocols and procedures.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Reported environmental risks or equipment malfunctions to supervisor.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Education
Certification - Emergency Medicine
Richmond Community College
Hamlet, NC06-2022
Certificate - Nursing Assistant
Richmond Community College
Hamlet, NC01-2003
High School Diploma -
Richmond Senior High
Rockingham 06-2001
Some College (No Degree) - Surgical Technology
Richmond Community College
Hamlet, NCSkills
- Document handling
- Inventory management
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Critical thinking
- Problem-solving
- Documentation and reporting
Certification
Emergency Medical Technician-P546044
Timeline
Administrative Assistant
Scotts tactical
01.2016 - Current
Nursing Assistant
Sandhills Regional Medical Center
07.2003 - 11.2017
Certification - Emergency Medicine
Richmond Community College
Certificate - Nursing Assistant
Richmond Community College
High School Diploma -
Richmond Senior High
Some College (No Degree) - Surgical Technology
Richmond Community College