Heather MacConnell
1 Speed Media & OnScript AI
Raleigh
1
Certification
8
years of professional experience
Results-driven Event and Project Manager with 8+ years of experience spanning startups, agencies, and hospitality. Proven success leading cross-functional teams, optimizing workflows, and driving client retention and revenue growth. Certified Scrum Master with a passion for strategic storytelling, agile execution, and relationship-building across diverse industries.
Work History
Project Manager
1 Year 6 Months- Developed SOPs to streamline workflows, enhancing operational efficiency across departments
- Coordinated vendor relationships and external partners, facilitating effective project execution and logistics
- Maintained detailed trackers and documentation for timelines, deliverables, and vendor performance
- Led cross-functional meetings to align stakeholders and resolve operational challenges, ensuring accountability
- Developed SOPs to streamline workflows and improve operational efficiency across departments
- Collaborated with OnScript AI team to enhance project outcomes.
- Developed annual marketing plans aligned with sales goals, target audiences, and product positioning.
- Coordinated creative agencies, designers, and writers to deliver consistent brand materials.
- Managed content calendars, campaign timelines, and cross-functional deliverables to maintain launch readiness.
- Managed social media accounts for optimal audience engagement and increased online presence.
Operations Project Manager / Client Success Manager / Sales Coordinator
2 Years- Managed onboarding processes, executing contracts (MSA, NDA, IO) and coordinating stakeholders to facilitate smooth transitions
- Managed onboarding processes including contract execution (MSA, NDA, IO) and stakeholder coordination
- Managed multiple concurrent projects while maintaining accuracy and meeting deadlines
- Coordinated service delivery and supported vendor workflows, aligning them with project requirements for timely execution
- Collaborated cross-functionally to resolve discrepancies and enhance operational processes for improved client satisfaction
- Maintained real-time documentation and tracking systems for operations, reporting, and reconciliation
Sales Manager / Catering Sales Manager / Sales Coordinator
3 Years- Negotiated contracts and pricing for events and group bookings to enhance revenue and improve cost efficiency
- Coordinated vendors and internal teams to execute logistics, ensuring timely and successful service delivery
- Managed high-volume documentation, including contracts, billing, and event orders, maintaining strong attention to detail
- Built and maintained relationships with clients, vendors, and third-party partners
- Balanced multiple projects and deadlines in a fast-paced, client-facing environment
- Managed third-party hospitality partnerships to enhance operational efficiency
Education
Associate of Arts - Communications
Skills
Contract Management (MSA
NDA
IO
BEO)
Logistics & Operations Coordination
Purchase Tracking & Order Lifecycle Coordination
Data reporting
Process improvement
Cross-functional Collaboration
Issue resolution
Regulatory Compliance Management
CRM management
Interpersonal communication
Certification
Certified ScrumMaster (CSM), Registered Behavior Technician (RBT)
Timeline
Project Manager
1 Speed Media & OnScript AI
08.2023 - 02.2025Read More
Operations Project Manager / Client Success Manager / Sales Coordinator
Digital Media Solutions Group
01.2021 - 01.2023Read More
Sales Manager / Catering Sales Manager / Sales Coordinator
Hilton Brand Hotels
01.2017 - 01.2020Read More
Frederick Community College
Associate of Arts from Communications
Read More