Heather Little
Gold Hill
Summary
At Core & Main, as a Branch Operations Manager II, I spearheaded initiatives that significantly enhanced customer loyalty and operational efficiency, leveraging skills in strategic planning and staff supervision. My leadership resulted in streamlined processes and a skilled team, adept at exceeding compliance standards and fostering robust customer relationships.
Overview
22
22
years of professional experience
Work History
Branch Operations Manager II
Core & Main
11.2002 - Current
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving customer issues quickly while maintaining high standards of professionalism.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
Skills
- Strategic Planning
- Compliance Reporting
- Employee Development
- Compliance reviews
- Sales management
- Customer Relationships
- Excellent work ethic
- Customer Service
- Attention to Detail
- Excellent time management skills
- Decision-Making
Accomplishments
- Two time “Mark of Excellence Award” recipient for exemplary performance and recognition for overall branch performance (2016 & 2018)
Timeline
Branch Operations Manager II
Core & Main
11.2002 - Current
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