Heather Lewis
Kentucky Fried Chicken
Lumberton,NC
11
years of professional experience
Dedicated team member with a proven track record in customer service, problem-solving, and maintaining a safe environment. Eager to enhance guest experiences and contribute to team success in fast-paced settings.
Work History
Team Member
9 Months- Delivered exceptional customer service during high-volume hours to enhance guest satisfaction.
- Engaged with customers positively to foster a welcoming atmosphere in the restaurant.
- Collaborated with team members to streamline operations during peak periods.
- Adapted quickly to changing tasks and priorities in a fast-paced work environment.
- Contributed to team success by completing jobs quickly and accurately.
- Completed scheduled shifts to ensure adequate staffing. and remained available to work during coworker absences, holidays, and busy periods.
- Maintained cleanliness of dining and kitchen areas to promote a safe environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Material Handler
10 Months- Operated forklifts and pallet jacks to transport materials efficiently across job sites.
- Loaded and unloaded construction materials, ensuring proper handling and storage practices.
- Collaborated with team members to streamline material flow, enhancing productivity on-site.
- Assisted in site preparation by clearing debris and arranging materials for easy access.
- Followed safety protocols diligently to minimize risks during material handling operations.
Waitress
1 Year 1 Month- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed multiple tables simultaneously while maintaining attention to detail in order accuracy.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen staff to streamline food delivery processes and enhance service efficiency.
- Implemented suggestions to improve workflow, resulting in faster table turnover rates during peak hours.
- Assisted in training new staff on menu knowledge and customer interaction best practices.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Handled cash transactions accurately while balancing daily sales reports at shift end.
Waitress
1 Year 9 Months- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Resolved customer complaints with professionalism, fostering repeat business and loyalty among guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Ensured organized and clean server areas to promote efficient service. and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
1 Year 2 Months- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
No Degree - Cosmetology
High School Diploma
Skills
Point of sale
Customer service
Cleaning
Safety awareness
Attention to detail
Adaptability
Problem-solving
Teamwork and collaboration
Team collaboration
Clear communication
Following instructions
Positive attitude
Timeline
Team Member
Kentucky Fried Chicken
10.2025 - CurrentRead More
Material Handler
Tim Hunt's Construction
05.2019 - 03.2020Read More
Waitress
Backyard Grill
04.2018 - 05.2019Read More
Waitress
San Jose
06.2016 - 03.2018Read More
Waitress
Texas Steakhouse
02.2015 - 04.2016Read More
Southeastern Community College
No Degree from Cosmetology
Read More
Purnell Swett High School
High School Diploma
Read More