Heather Laws
Newton
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Assistant General Manager
Buffalo Wild Wings
Hickory
05.2024 - Current
- Assisted in managing daily operations and staff scheduling at a busy sports bar.
- Coordinated training programs to enhance team skills and service quality.
- Oversaw inventory management and ensured stock levels met operational needs.
- Monitored food safety standards and compliance with health regulations.
- Resolved customer inquiries and complaints to enhance dining experiences.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
Branch Banker
PNC Bank
Hickory
09.2021 - 03.2025
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services to enhance their financial literacy.
- Processed loan applications and evaluated customer eligibility for credit products.
- Maintained accurate records of customer interactions and transactions in the system.
- Attended staff meetings regularly to stay informed about changes in policy or procedure.
All Star Trainer
Buffalo Wild Wings
Hickory
01.2005 - 07.2020
- Developed training programs for new staff members in a fast-paced environment.
- Delivered engaging training sessions on menu items and service standards.
- Assisted in onboarding and mentoring new team members for operational efficiency.
- Promoted a positive work culture through team-building activities and support initiatives.
Education
Bachelor in Business Administration - Business Administration And Management
Strayer University
Huntersville, NC 06.2019 - 05.2023
Associate of Applied Business - Business Administration And Management
Caldwell Community College And Technical Institute
Hudson, NC 08.2011 - 05.2013
Skills
- Inventory management
- Staff scheduling
- Food safety compliance
- Customer service resolution
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Financial product knowledge
- Budgeting and cost control
- Training and development background
- Team leadership strength
- Business operations background
References
References available upon request.
Timeline
Assistant General Manager
Buffalo Wild Wings
05.2024 - Current
Branch Banker
PNC Bank
09.2021 - 03.2025
Bachelor in Business Administration - Business Administration And Management
Strayer University
06.2019 - 05.2023
Associate of Applied Business - Business Administration And Management
Caldwell Community College And Technical Institute
08.2011 - 05.2013
All Star Trainer
Buffalo Wild Wings
01.2005 - 07.2020