Heather Kent
Jacksonville
Summary
Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations. Proven history of working tirelessly for effective sales and profitable deals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway
San Antonio
01.2021 - 05.2022
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Responded promptly to client inquiries via phone or email.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Researched current listings available in the area using multiple online resources.
- Prepared comparative market analysis to estimate properties' value.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Coordinated appointments to show homes to prospective buyers.
Business Owner
Self-employeed
San Antonio
01.2017 - 01.2021
- Organized staff rotations to maximize efficiency and customer service.
- Developed relationships with vendors, distributors, and local businesses.
- Assessed bar inventory levels regularly to determine ordering needs.
- Resolved customer complaints promptly and professionally.
- Negotiated contracts with suppliers to ensure quality and cost-effective products.
- Analyzed monthly financial statements for beverage sales trends.
- Scheduled periodic inventories of liquor, beer, wine, mixers, glassware.
- Established standard operating procedures for the bar area.
- Maintained strict compliance with health and safety regulations in the bar area.
- Managed promotional activities related to the bar area such as happy hour specials or discounts.
- Conducted regular meetings with bartenders to discuss performance goals and objectives.
- Created promotions and special events to drive sales growth.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Optimized profits by controlling food, beverage and labor costs.
Education
Associate of Arts - Science
Coastal Carolina Community College
Jacksonville, NC05-2025
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05-2019
Skills
- Data analysis
- Legal research
- Investigation techniques
- Customer service
- Relationship building
- Regulatory compliance
- Time management
- Interpersonal communication
- Critical thinking
- Employee development
- Entrepreneurial leadership
- Strategic Decision-making
- Professional networking
- Customer relations
- Vendor relationship management
- Staffing oversight
- Task delegation
- Staff hiring
- Bookkeeping
- Business marketing
- Quality assurance
- Staff management
- Financial management
References
References available upon request.
Timeline
Real Estate Agent
Berkshire Hathaway
01.2021 - 05.2022
Business Owner
Self-employeed
01.2017 - 01.2021
Associate of Arts - Science
Coastal Carolina Community College
Associate of Arts - Criminal Justice
San Antonio College