Heather Keaton
Greensboro
Summary
Experienced Guest Service Leader with a strong background in hospitality management. Oversaw guest services operations, resolved issues, and trained staff to enhance guest satisfaction. Delivered improved operational efficiency and elevated guest experiences through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Guest Service Leader
Lowes Foods
Burlington
04.2026 - Current
- Trained new employees on guest service standards and operational procedures.
- Supervised guest service team and ensured outstanding customer experiences.
- Managed front-end operations to maintain efficient checkout processes.
- Resolved guest inquiries and complaints to enhance satisfaction levels.
- Coordinated with department managers to ensure product availability and presentation.
- Implemented store promotions and communicated them to team members effectively.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
Host
Harpers Restaurant
Greensboro
08.2023 - 08.2024
- Greeted guests upon arrival and provided seating arrangements.
- Managed reservation system to ensure smooth table turnover.
- Communicated wait times clearly to guests and staff.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Cashier
City Barbecue
Greensboro
02.2021 - 01.2022
- Maintained cleanliness and organization of the cashier station throughout shifts.
- Processed customer transactions accurately and efficiently at a fast-paced barbecue restaurant.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operating the register and customer interaction techniques.
- Handled cash, credit, and gift card transactions with attention to detail and security.
- Promoted menu items and specials to enhance customer experience and satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
Education
Social Work
Liberty University
Lynchburg, VA 08.2024 - 01.2025
Southeast Guilford High School
Greensboro, NCSkills
- Customer service
- Guest relations
- Issue resolution
- Reservation management
- Transaction processing
- Sales promotion
- Front-end management
- Team leadership
- Strong leadership
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Issue handling
- Employee training
Timeline
Guest Service Leader
Lowes Foods
04.2026 - Current
Social Work
Liberty University
08.2024 - 01.2025
Host
Harpers Restaurant
08.2023 - 08.2024
Cashier
City Barbecue
02.2021 - 01.2022
Southeast Guilford High School