Heather Jackson
Rocky Mount
Summary
Detail-oriented professional with extensive experience in payment processing and onboarding, ensuring seamless account setup and integration. Possesses in-depth knowledge of compliance requirements, transaction workflows, and risk review, consistently prioritizing accuracy and efficiency. Committed to delivering a smooth onboarding process that enhances client satisfaction and operational success. Recognized for a strong focus on optimizing processes to meet and exceed industry standards.
Overview
17
17
years of professional experience
Work History
Wholesale Payment Senior Implementation Specialist
Truist Merchant Services
09.2013 - Current
- Streamline administrative and operational support for sales team to enhance efficiency, analyze sales data and generate comprehensive reports using Excel, ensure application accuracy through meticulous review processes, onboard merchant accounts with timely processing of applications., communicate with vendor representatives to resolve issues and strengthen relationships, assiste in bank conversions and manage various special projects, monitore merchant documentation exceptions, coordinating with account officers to address discrepancies, utilize Salesforce, Pega, TSYS, Microsoft Excel, Access, and Word and multiple vendor sites
Corresponding Lending Ops Specialist
BB&T Loan Services
05.2013 - 09.2013
- documentation evaluation, electronic records transition
Administrative Assistant
Town of Elm City
08.2011 - 05.2013
- Executed biweekly and monthly payroll processing, guaranteeing accurate employee payments, maintained detailed employee records for compliance and audit readiness, utilized Microsoft Office to prepare reports, memos, and spreadsheets efficiently, generated precise invoices for customers and clients to minimize payment delays, administered card payment processing, ensuring error-free transactions, facilitated onboarding of new employees to streamline training processes, responded to incoming calls, emails, and inquiries to enhance customer relations, oversaw accounts receivable management to improve cash flow stability
Medical Records Clerk
Eastern Carolina Pediatrics
08.2009 - 05.2011
- Enter patient data, diagnosis code and billing information, generate patient invoices, follow up on denied or unpaid claims, medical records organization, convert paper records to electronic medical record, hearing and vision screening on patients
Education
Health Information Technology degree -
Pitt Community College
Greenville, NC05-2013
high school diploma - undefined
Wilson Christian Academy
Wilson, NC05-2008
Skills
- System implementation and onboarding
- Project management
- Payment processing systems
- Application review
Timeline
Wholesale Payment Senior Implementation Specialist
Truist Merchant Services
09.2013 - Current
Corresponding Lending Ops Specialist
BB&T Loan Services
05.2013 - 09.2013
Administrative Assistant
Town of Elm City
08.2011 - 05.2013
Medical Records Clerk
Eastern Carolina Pediatrics
08.2009 - 05.2011
high school diploma - undefined
Wilson Christian Academy
Health Information Technology degree -
Pitt Community College